GlobalTouch Telecom Inc. (Booth 611) has announced support for 911 emergency calls via its SIPTalk residential VoIP service for all U.S.- and Canada-based customers.
Vital to the new VoIP 911 service is the interconnection with the RBOCs and major ILECs who control the selective routers and PSAPs that comprise the 911 and E911 system. Updates to customer 911 address data associated with each ANI (some customers will have different addresses for different ANIs) must be maintained.
According to GlobalTouch, it has established or is negotiating with the RBOCs for selective router access. The company is working with the National Emergency Number Association (NENA) to help establish a standard protocol for data transfer and working with regulators to better define what compliance is in the view of the FCC.
Now that SIPTalk complies with the FCC order, we offer our customers not only peace of mind, but a further incentive to eschew traditional voice service in favor of less expensive and feature-rich VoIP service, said Cliff Rees, COO of GlobalTouch.
The 911 service validates addresses, checks to see if the DID NPA-NXX is acceptable for that physical address, assigns a pseudo ANI if the NPA-NXX would not be recognized by the appropriate PSAP, and then searches the national ALI database to verify the data and determine what type of service is available in the PSAP to which that call should be routed.
All customers must fill in a 911 Address when signing up for the service. They also have access to a Web-based SIPTalk Control Panel where the 911 address info can be modified at any time.
When the data is validated by the 911 service, GlobalTouch receives a validation code, indicating that a customer has been satisfactorily geolocated by the system and has input a correct address.
When any GlobalTouch customer dials 911, the call is transferred via SIP to the 911 service. The 911 service then recognizes if E911 service is available for that ANI or pseudo ANI. If E911 is available for the caller, the service sends the call to the appropriate selective router, which transfers it to the PSAP for an ALI lookup so that the address information can be obtained while the call is being answered.
Greg Welch, CEO of GlobalTouch, added, This is really a big step for us on the wholesale front as well because our VoIP retail offering is the canary in the VoIP coal mine for our carrier and ASP customers. The better it works on the street, e.g. 911 service, the easier it will be for them to resell VoIP to their customers, so solving the 911 problem is clearly a good thing all around.