CustomCall Data Systems Inc. (Booth 1501), a provider of billing, operational support and business process management systems, has announced that Ohio-based affinity program The Sienna Group has selected CustomCall WebtopBPM and the SteamLine Billing System to manage order entry, rating, billing and OSS functions for its new cellular service.
As we expand our service offering, we know that the choice of billing and customer care systems is critical to our ability to service our customers, said Mark J. Eichler, executive vice president of new product development with The Sienna Group. CustomCall provides us the needed flexibility as we rapidly expand our product and service offering with service delivery capabilities and pricing flexibility that are world-class. The choice of CustomCall was an easy decision for Sienna comprehensive technology at competitive prices. Through the partnership with CustomCall, we are able to focus our attention on providing our customers the service and convenience that they expect.
The Sienna Group, named after St. Catherine of Siena, brings offerings to Catholics nationwide. Sienna has 2,000 charitable organizations that it supports at no additional expense; Sienna customers choose one of these charities to support and Sienna contributes monthly based on customers service usage.
We are very excited about the opportunity to partner with The Sienna Group, said Frank Peregrine, chairman and founder of CustomCall. The combination of CustomCall WebtopBPM and our SteamLine Billing System will provide The Sienna Group with a customizable, feature-rich solution that includes Web-based order entry, self care, rating, billing, taxation, account management and much more. Our solutions are designed to be affordable, flexible, and scalable in order to continually meet the changing needs of our clients.