The Personix unit (Booth 201) of Fiserv Inc. has received the highest rating of participants in a 2005 study of best business practices conducted by Madison Advisors, a Texas-based consulting firm specializing in customer communication technologies. Personix also received the highest rating in the 2003 version of this biannual study.
Madison Advisors Best Practices Study measures business practices associated with the composition, production and delivery of personalized documents such as statements, transaction summaries and checks for both print/mail and electronic (Web) delivery. The Best Practices Study analyzed 34 participants, with 14 in-house print facilities and 14 independent document service providers, including Personix. The study captured more than 600 data points from each participant to identify leading practices in 21 areas of document production.
Personix exceeded the overall average in 20 of the 21 measured areas and attained at or near Best Practice scores, the highest mark possible, in the following areas:
Electronic Print Costs
Mass Mail Machine Insertion Costs
Miscellaneous Processing Costs
Processes and Procedures
Service Level Agreements
Todd Stine, senior vice president of sales and marketing for Personix, said the Personix overall score was the highest in the Madison Advisors Best Practice Survey. The only measured area not exceeding the overall average was capacity utilization and that was due to our heavy equipment commitment to meeting client quarter-end schedules, he said. Personix exceeded average scores in the study by 25.5 percent thanks in large part to a series of policies and software tools that help drive costs down and quality up. Our 2005 Software score increased significantly from 2003 as a result of a new print management system used for all jobs in each facility, in addition to enhancements to our client Web interface tool (WC3).