Info Directions Inc. (Booth 520), a leading developer of net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry, has announced it has four service providers launching MVNO initiatives using CostGuard XG OSS/BSS software. Info Directions will manage rating, billing, customer care, electronic bill presentment and payment, and channel CRM functions for their new and existing communications offerings.
This is a benchmark for Info Directions and for our clients. The MVNO market represents a significant opportunity to leverage existing customer relationships and enter new lines of business, said Don Culeton, president of Info Directions. Info Directions designed its wireless solutions to help reduce the time-to-market concerns facing service providers in todays highly competitive mobile market. Each of our MVNO clients has a different business model for their offering and we are pleased that our solution supports them all.
The service providers launching MVNO services will target a range of markets from international travelers and affinity marketing groups to business and residential end users, said the company. Three of them are operating on the Sprint Nextel Corp. network and one is using Verizon Communications Inc. as a carrier.
With Info Directions CostGuard XG solution, MVNOs can streamline their back-office operations and focus attention on customer care and revenue-generating initiatives such as product development, sales and marketing.
In addition to handling new mobile services, each provider is leveraging Info Directions expertise to establish best practices for their wireless offering and other lines of service. CostGuard XG will manage their MVNO offering as well as other lines of business including local service, long-distance, calling cards, audio conferencing, data, VoIP and more.
The ability to manage all their product offerings from a convergent environment was a key consideration by each MVNO in the selection of CostGuard XG. Several of Info Directions MVNO clients also have elected to use the companys sales CRM tool E-Finity and its online EBPP solution OnlineBill.
MVNOs need a partner with a flexible and scalable solution that allows them to customize their products and services to meet the needs of the customers they serve, as well as the experience to guide them through the challenges of entering a new line of business, said Culeton. It is our goal to help our MVNO clients launch their mobile business quickly and manage it successfully as it grows.