Coastal Technologies Group (Booth 1314) announced a major upgrade to its automated service order delivery tool, OSS Connect, as well as the addition and integration of Order Flow, a new business workflow tool.
OSS Connect Version 3.1 is 90 percent different than previous versions of the software, which first was launched about a year ago, said Jay Bowker, vice president of global sales and marketing for Coastal.
One of the significant enhancements, Bowker said, is the addition of pre-order validation to ensure that orders sent from one carrier to another are completed accurately. Each service order has dozens of fields to be populated, said Bowker, noting if any one of them is not filled out or filled out incorrectly, the order can be rejected.
Redoing it takes time and resubmission may incur extra charges, he added. This tool saves time and money.
OSS Connect 3.1 also is integrated with a new tool, Order Flow, that is a business process workflow tool. It could be used standalone, but the compelling component is when they work together, he said.
Order Flow tracks orders from when the sale is consummated to the installation. All the steps in between are tracked by Order Flow, he said, noting one of the steps initiates OSS Connect.
Order Flow is customizable by Coastal techs or the customer.
We have predefined elements that you can drag and drop into the order you want, he said.
Order Flow is offered on an ASP basis. Subscriptions are based on the number of users. Bowker said it also will be provided as a turnkey software solution on a licensed basis on request. OSS Connect also is offered on an ASP basis; customers pay per order submitted. Its less expensive and less hassle, said Bowker, noting that Coastal takes care of updating the program to reflect semiannual changes from the Ordering and Billing Forum. OSS Connect also can be provided turnkey for an annual license fee.
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