Front Porch Inc. (Booth 205) announces its Web-based customer service messaging solution helped CYBERNET, Pakistans leading Internet and data communications service provider, win the First Consumers Choice Award 2004 Best ISP for providing innovative quality services.
CYBERNET uses Front Porch technology to deliver personalized online messages with up-to-the-minute account balance information to subscribers. Messages are delivered directly to subscribers browsers, immediately at log-in, and are much more effective than e-mail notifications. CYBERNETs subscribers with prepaid calling cards no longer have to call customer service to inquire about their remaining balances, and the proactive service helped CYBERNET win the Best ISP award. The server-based solution is not dependent on browsers or cookies, and integrates perfectly with CYBERNETs billing system to accommodate all subscribers.
Front Porch messaging has enabled CYBERNET to decrease the load on our call center from subscribers wanting account information, giving us financial benefits and building considerable customer loyalty, says Syed Salik Hussain, systems manager for CYBERNET. In an industry where customer service is a huge differentiator, Front Porch has proven itself to be a major asset not only to CYBERNET, but also to our subscribers.
CYBERNET is a forward-looking ISP that is continually exploring ways of improving the subscriber experience by delivering relevant and personalized content to its subscribers, says Pete Dineley, Front Porchs vice president of European operations and emerging markets.
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