Amdocs (Booth 224) is launching its Customer-Centric Service Assurance solution, a portfolio of Amdocs products, services and partner solutions to successfully link the network to the customer. By integrating processes such as incident, problem and change management with software that monitors network service problems and performance, Amdocs allows carriers to have a single view of the customer at all touch points.
For a carriers corporate customers, Amdocs Customer-Centric Service Assurance solution enables carriers to support SLAs by identifying network problems before they reach the customer. Carriers prevent revenue loss from SLAs that are not met.
In addition, by integrating front- and back-office processes and systems onto a common foundation, Amdocs Customer-Centric Service Assurance solution bridges communication gaps between the customer, network and IT business silos. Carriers create a single view of customers regardless of whether information is being viewed through network management or customer service software.
Amdocs Customer-Centric Service Assurance solution assists Amdocs in expanding its capabilities in the OSS market. This solution, also serves as a critical part of Amdocs overall service management offerings. With the Amdocs order-to-activation solution, it delivers customer experience-driven service fulfillment through Amdocs customer management, ordering, and fulfillment products, services, and partner ecosystem, enabling carriers to see a single view of the customer from all account service touch points.