Virtela Debuts Global Remote Monitoring, Management Services

Virtela Communications Inc. has announced a suite of Remote Monitoring and Management (RMM) services for customer-owned CPE and infrastructure elements from a range of equipment vendors.

RMM targets companies from SMBs to large enterprises, and is available through VARs, systems integrators, agents, service provider resellers and direct sales, depending on the regional market and company size.

The suite is an unbundling of Virtelas existing transport and security managed services, to tap those companies who need extra IT help but arent prepared to outsource or go with a fully managed solution. Companies can augment internal IT staffs with monitoring-only or monitoring-plus-management options for a variety of devices for WANs, LANs, wireless LANs, servers, IP telephony and security.

This sits between do-it-yourself and managed approaches, says Jeff Phillips, vice president of marketing at Virtela. Not everyone is around at 3 a.m. when something goes down at the office in the Phillipines. We fill in the blanks.

Virtela’s network and security operations centers provide proactive round-the-clock monitoring and management for RMM in 190 countries, and the technicians are certified with major equipment vendors worldwide.

Virtela’s RMM suite lets customers maintain control of and visibility into their infrastructures via online ticketing, reporting, and administration using VirtelaView, Virtela’s interactive customer portal. Through an integrated view across their infrastructures, customers can monitor network and device performance such as device usage, tunnel usage, port usage, alarm status, security events and device inventory. Virtela’s fully documented monitoring, reporting, and remediation services can also assist enterprises with audit compliance, such as for Sarbanes-Oxley.

Gartner Dataquest forecasts the RMM market for network-centric infrastructure will grow from $1.1 billion in 2004 to $3.5 billion in 2008, at a CAGR of slightly less than 33 percent.

“All Gartner research points to the fact that the enterprise IT infrastructure is becoming more difficult to manage and that the risk factors related to its non-performance have significantly increased,” says David Neil, a Gartner research vice president. “Remote monitoring and management offerings can reduce the risk, improve the performance, and simplify the rollout of new applications by enabling selective out-tasking of device-related monitoring and management needs.”

Virtela’s RMM suite is comprised of four major categories:

* RMM for Network Infrastructure: WANs, LANs, and WLANs

* RMM for Security

* RMM for IP Telephony

* RMM for Servers

Each level within the suite provides a flexible matrix of service, from monitoring-only to monitoring-plus-management. Available services include infrastructure monitoring, performance monitoring, problem management (break/fix), configuration management and change management.

Virtela also offers a range of professional services add-ons, such as cost and performance benchmarking, LAN and WAN architecture design, and security audits and benchmarking, to help enterprises optimize their network and security infrastructures.

As for cost, RMM ranges from $30 per device for simple monitoring and notification, to $500 per device for complex network concerns such as a large firewall with several security policies and ongoing moves, adds and changes.

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