RollCall Business Conferencing (Booth 703), a division of ILD Telecommunications Inc., at The Channel Partners Conference & Expo this week is promoting the latest enhancement to its conferencing platform. Call flow emulation provides resellers and agents with the ability to seamlessly replicate dial prompts when transitioning to RollCalls audio and Web platform without impacting end users.
The flexibility we gain in supporting multiple call flows is critical in the conferencing business. Were excited that RollCall now has the ability to emulate additional call flow patterns for our customers, providing our wholesale partners the ability to transition to a reliable conferencing provider without any disruption to their customer base, says Randy Lemmo, director of RollCall operations.
RollCalls newest platform enhancement supports the companys objective to drive the wholesale conferencing provider market, operationally and cost-effectively. RollCalls system upgrade affords resellers the ability to seamlessly transition end users from an existing conferencing service provider to a lower-cost, high-quality solution with RollCall.
In addition to call flow emulation, RollCalls newest enhancement provides the ability to replicate pins of other conferencing providers. Channel partners owning a toll-free access number can now seamlessly transition their customers.
Within the conferencing arena, the tangible costs associated with training and retraining, the cost of introducing new marketing materials and the obvious cost of customer disruption can be substantial. This latest enhancement from RollCall Business Conferencing removes such cost considerations.
In conjunction with this system upgrade, RollCall is offering financial incentives to resellers and agents to transition a complete book of business. Were offering lucrative sign-up bonuses to wholesale partners who transition their conferencing business to RollCall, says Fred Lloyd, senior vice president and head of ILDs RollCall Division. The incentive payment plan rewards resellers and agents who place existing and future customers with RollCall Conferencing. The bonus incentive plan is paid within two billing cycles of new service delivery and is calculated based on the level of traffic delivered.
Agents and resellers can now reduce costs, improve margins and obtain a superior level of customer service through call flow emulation, says Camille Andersen, vice president of sales for the RollCall Conferencing Division. Best of all, the transition is absolutely transparent to end users of resellers owning their own toll-free number. This latest upgrade demonstrates our commitment to be the provider of choice, offering competitive rates, accurate online reporting, high commissions and low buy-rates, with unparalleled levels of customer service and support.