Conference Group Speeds Provisioning, Call Initiation

The Conference Group (Booth 820) announces enhancement to its Instant Passcode Link and On-Demand Outlook Integration for its conferencing services.

Introduced in 2004, the Instant Passcode Link provides an on-demand customer interface that allows immediate issuance of conference passcodes 24 hours per day.

Since its inception, the Instant Passcode Link has afforded our agents and their customers the luxury of instantaneous conference setup. Our most recent enhancements have made this tool even more userfriendly, says Greg Plum, the Conference Groups alternate channel manager.

He explains: In three easy steps, the Conference Groups customers can have an account provisioned and be on a conference call in just minutes. For agents, this tool continues to provide a method to grow their customer base, via their existing Web presence, without incremental provisioning effort.

Also new to the Conference Groups product offering is On-Demand Outlook Integration. Via a download on the conference moderators PC, the moderator can access an existing contact list and send an invitation to all participants, detailing the conference access instructions.

Even though the conferences do not require a reservation, the challenge of coordinating participants for a meeting on the bridge remains, explains Plum. This enhancement has essentially eliminated this challenge.

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