Newly Formed Excell Services Adds Call Completion

Excell Services (Booth 219), the new company formed from the combination of Excell Agent Services and Operator Service Company (OSC), is offering new technology that enables its directory assistance customers to provide call-completion services on their own networks without the need for additional equipment at the customers switch site.

Excell is a provider of directory assistance, operator services and inbound customer care. The new patent-pending technology allows Excell customers to use 800/DID access into its switching platform. Excell Services then will return the call to its customers switch for call completion on its own network. Using SS7 technology, says Excell, access is virtually instantaneous, and, because no additional equipment is needed, there is nothing for a service provider to maintain.

Carriers do not need to make capital investment to provide call completion. This is the only technology of its kind available today and offers a fast, reliable and efficient call completion solution specifically developed to help reduce our customers costs, says Charles M. Anderson, president, Excell Services. This is just one more way Excell Services is setting itself apart from other providers in the industry.

The two companies announced their combination on Jan. 10. We are very excited to bring these two businesses together, says Steve Baus, CEO of Excell Services and former CEO of OSC.

The combination provides us with the size and scale to serve the needs of the largest wireless and wireline carriers in the United States. Our goal is to deliver superior service at pricing that will improve our customers bottom line, Baus says.