Info Directions Inc. (Booth 617) has released the latest version of the CostGuard.NET platform for billing and order management, which includes improvements in the customer care, account management, reporting and taxation areas. Version 8.03 is available as a hosted or on-site solution.
Were excited to bring so many new features to our CostGuard.NET users in this release, says Don Culeton, president of Info Directions. We continue to build our OSS/BSS products so they have the flexibility and advanced functionality that service providers need to remain competitive in todays telecommunications market. The release of CostGuard.NET 8.03 extends that mission with a number of enhancements that are sure to have a positive impact on a service providers bottom line.
The new features were developed with an eye to streamlining operations and improving functionality for facilities-based service providers, resellers and convergent carriers.
For instance, the enhanced trouble ticket feature incorporates user-defined attributes and facilitates automated activities through its integration with system workflows and task plans. Trouble tickets can be assigned to particular users or groups of users and can be escalated as needed; standalone trouble tickets can be issued for non-customers; and the system can capture the carrier and reference number for external tickets.
Users can tag tickets as internal to suppress them during the reporting process; automatically update the technician history to see who has worked a ticket and for how long; and park tickets, capturing the reason and length of time for the hold. To tie together multiple, related trouble tickets, CostGuard.NET also offers parent/child trouble tickets that record the resolution and allow all the children to be closed when the parent is closed. Ad hoc searching and the ability to duplicate trouble tickets now is included.
To support facilities-based service providers, the new version of the platform offers a comprehensive number inventory capability and reporting functionality for Numbering Resource Utilization/Forecast (NRUF) as required under the North American Numbering Plan. CostGuard.NET tracks the pools of numbers assigned to a service provider, helps forecast projected exhaust dates and provides a report that service providers can use to file their bi-annual NRUF updates with the North American Numbering Plan Administration.
Additional new features in this release include taxes on click-to-credit, so service providers can issue credits including the taxes that were in effect at the time the usage item was billed.
Suspend/restore and hotlining offers wireline service providers wizards to make it easier to manage accounts and suspend/restore service in bulk. For wireless providers, hotlining redirects calls to customer support when phone service termination is denied for circumstances including reported theft or credit limit overages.
CostGuard.NET also now tells customer service representatives how many free minutes a customer has remaining, for both past and current billing periods.