Info Directions Inc. has added new e-commerce capabilities to benefit service providers and channel sales members with the release of the E-Finity module for the CostGuard.NET OSS/BSS.
The development of E-Finity creates a significant opportunity for service providers and the channel to work together to streamline operations and increase the effectiveness of the sales organization, says Don Culeton, president of Info Directions. By adding E-Finity as an integrated module with the CostGuard.NET OSS/BSS, service providers and their channel members have a comprehensive interface that encourages better communication and creates a more productive sales environment.
The Web-based E-Finity interface provides sales and CRM capabilities that allow channel members to add and manage their own customer accounts, track prospects and conduct forecasts of their pipeline. The system also allows prospects to be transferred to active customer status with the click of a mouse. For added efficiency, E-Finity users can view journal entries, submit trouble tickets and manage follow-ups.
The reporting capabilities of the E-Finity module also help service providers and channel members analyze and evaluate their business. By offering this enhanced control to the sales channel through E-Finity, service providers are able to improve service and reduce customer support calls, the company says.
Info Directions says E-Finity also allows service providers to post and manage information, providing the channel with sales and marketing documents, and updated news and information. Service providers also can make changes in the CostGuard.NET product catalog that automatically flow through to E-Finity, maintaining the integrity of available products throughout the channel organization and establishing various permission levels for agents and subagents to view and access only their own products and accounts.
E-Finity can be branded with the service providers own logos, colors and fonts.