X4 Communications (Booth 124), one of the nations largest master agencies, announced it has chosen Logicwares AgencyLogic i400 enterprise management software to assist in running its operations.
As X4 brought together all of its products and services, we needed to make a commitment to our channel to ensure that operations were sustained efficiently. Logicware was the only enterprise-class solution that allowed us to accomplish this goal in a single solution, says X4s COO Steve Snure. AgencyLogic extends functionality not only to our agent partners, but to our supplier partners as well. With such modules as their quote portal, all entities from end to end are utilizing our single solution.
X4 will consolidate its wide range of products and services into the AgencyLogic i400 platform. AgencyLogic will provide X4 agents with support tools to easily utilize the X4 products. These agent support tools will include opportunity, quote, order processing and customer service support. These tools will be delivered in a Web-based and branded agent portal. The i400 back office fulfillment tools will be integrated with the agent portal. According to X4, the AgencyLogic tools will allow X4 support staff to efficiently close the loop on such processes as quote and order fulfillment with multiple providers.
Andrew Taplin, Logicwares president and founder says his company is happy to serve X4. Their agent and supplier support methodology will fit well with AgencyLogic, he says.
Logicwares solutions are designed to help telecom companies manage their enterprises allowing more efficient selling, provisioning, commissioning and customer care.