Qwest Communications International Inc. has introduced its national VoIP service for business customers; the technology will be sold through the companys Qwest Business Partners Program. The solution, called Qwest OneFlex, gives customers local and long-distance voice service as well as high-speed Internet access. Users need only add VoIP phones.
Qwest says OneFlex allows customers to tailor their services to meet their business needs. By using a Web interface, customers point-and-click for features such as conference callings, adding new users, setting-up voicemail and more.
Kathy Hickey, marketing director for QBPP, says Qwest is rolling out a VoIP certification program for its partners in September. While she fully expects some partners to test out of further training, she says the program is intended to identify as well as cultivate the crème de la crème of convergent partners to team with the Qwest direct sales force in bringing OneFlex to market. Hickey says partners have been briefed on the OneFlex product since May and some have taken on-site training to sell the products.
Qwest OneFlex was first turned up at the beginning of August to business customers in Boise, Idaho; Denver; Minneapolis; and Phoenix. By the end of 2004, the product is planned to be available in the following metropolitan areas: Albuquerque, N.M.; Baltimore; Billings, Mont.; Bismarck, N.D.; Boston; Casper, Wyo.; Chicago; Columbus, Ohio; Des Moines, Iowa; Los Angeles; New York; Omaha, Neb.; Orange County, Calif.; Philadelphia; Portland, Ore.; Salt Lake City; San Diego; San Francisco; San Jose, Calif.; Seattle; Sioux Falls, S.D.; Washington, D.C. Qwest will continue to expand OneFlex to additional markets in 2005.