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Arizona ISP Selects UCN to Support Centralized Call Center

UCN Inc. (Booth 511), says Simple.Net Inc., an Arizona-based ISP provider, has selected the inContact product for its call center reporting tools and ACD features. Simple.Net chose inContact over updating an aging PBX system.


The key benefit is the scalability of inContact, says James Jennings, Simple.Nets director of operations. We will save thousands of dollars by not needing to add additional T1s, switch cards or upgrades to the switch in order to increase our capacity to handle calls.



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