DataLinx was showing its yet-to-be-released service assurance product for residential networks and broadband applications, Push2Test, at Billing and OSS World 2004. Although the solution will be targeted to service providers, it takes service assurance to the consumer by allowing users to self-test home networks and IP applications in the event of a problem.
Since residential users with home networks are faced with a multi-provider environment consisting of a broadband provider as well as IP phone, gateway and router vendors and applications providers, the non-technical customer often has no idea where a service failure originates. Push2Talk is a software program that service providers can give their users, which shows the users the different applications and elements (broadband connection, Wi-Fi gateway, etc.) that make up the home area network. When something goes wrong, the user can send the software out with a click of the mouse, to test each element to see if its working properly. The system includes an automatically generated graphical representation of the network.
By allowing users to isolate the issue themselves, service call volume goes down for the operators, since calls are made only to the right culprit. Service calls are thus pre-qualified. Meanwhile, the consumer benefits from access to a multi-vendor troubleshooting engine, which the service provider can use as a customer service differentiator.
DataLinx says it plans to officially announce the product at Supercomm 2004.