CSG Systems announced at Billing and OSS World 2004, an update of its data mediation product which now supports the latest Oracle database, handles WLAN and PacketCable records and adds open-standards APIs to communicate with other applications throughout the enterprise, such as rating and content management.
The new APIs allow active communication, so mediation can be used to populate records with real-time information. Because the system can report more data to more systems, the solution eliminates data silos and contributes to a comprehensive view of the customer transaction processing.
With real-time access to enterprise information, mediation can discover, react and add value to the new world of business scenarioseffectively streamlining event management for our customers, says Darla Thompson, vice president of product management for CSGs global software and services organization. This new open release will empower CSGs customers to go beyond linear event and network traffic management, to intelligent customer transaction processing.