RPM Software (Booth 521), a provider of channel management solutions for the telecom industry, has released version 3.0 of its Relationship and Process Management application, and is demonstrating the software during the Channel Partners show.
The company says an improvement in process management functionality is fundamental to the new release, as well as more flexibility in the forms created, the amount of information managed, and the manner in which large organizations can manage and track related processes.
The improvements are designed to make it easier to track and report on quotes and orders, manage interactions among support staff, sales people, management, and simplify set-up and editing of processes. The user interface limits extraneous information on the screen while maintaining ease of access to related data. The technology also automatically assigns tasks to users as a process moves through its various status levels or milestones.
"We are very excited to release RPM 3.0 with features that truly bring the application into a position to manage the full sales lifecycle for telecom sales," says Dana Dwyer, president of RPM. "This most recent release will provide clear organization for support activities, substantial reporting for management groups, and easy access to information required for sales people to manage their customers."
Bill Boyd, vice president of business development, says, "By creating a framework that allows companies to easily model their own business specifics we are able to leverage development as an improvement for all of our partners. At the same time each client is able to present the unique aspects of their business to their own partners."
Boyd says agents for RPM can receive benefit from the software in two ways. "First, they could be end user agents of the software when they deal with another agency, master agent, or provider that has the RPM application in place," he says. "In this way they would be able to log on to see their customers information including billing info, compensation calculations and history, order status, quote status, trouble ticket information, etc."
He says agents also can use the software as customers of RPM, enabling them to coordinate staff activities; provide a portal to sub-agents, direct sales and referral partners; audit suppliers’ compensation reports; calculate partners’ commissions; track customer information; and run management reports on sales and work flow effectiveness.