CustomCall Data Systems (Booth 214) has expanded the capabilities of its StreamLine Sales Interface to enable agents to submit orders for local dial tone service. In most cases, local service orders can be processed seamlessly through EDI platforms upon order validation.
The StreamLine Sales Interface allows field sales personnel to perform numerous common functions over the Internet by connecting to the service provider’s live database. Any activity on a customer account by a sales agent, the customer or company personnel, can be seen by all parties and, in many cases, processed immediately. Sales agent functionality includes order entry, order status, correcting or resubmitting orders, viewing customers’ bills, reviewing customer revenue and account balances, and obtaining commission reports. Until now, much of this functionality was limited to long-distance service offerings.
The StreamLine Sales Interface also features multiple security levels, giving sales management the ability to allow or deny functionality to different members and oversight of sales teams. "The Sales Interface Module was designed to provide the maximum amount of information to remote sales personnel by using Internet technology," says Frank Peregrine, chairman and CEO of CustomCall. "The online capabilities we’ve developed for long-distance service providers are now available for agents of UNE-P CLECs."
The StreamLine Sales Interface can be configured to perform provisioning as soon as orders are entered over the Web, or orders can be held for review or while awaiting LOA or third-party verification. Results from EDI order activities populate billing records in the CustomCall system automatically, thus avoiding duplication of effort and eliminating clerical errors.
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