The Conference Group (Booth 631), a privately owned, conferencing bureau that is a supplier for hundreds of agents and resellers across the United States and Canada, is introducing a real-time account provisioning system at the 2004 Channel Partners show.
In 2001, the Conference Group streamlined the new account setup process by offering an online form for agents to submit orders. Now, an on-demand customer interface has been added, allowing immediate issuance of conference passcodes to a customer 24 hours a day. To obtain conference call access, the customer completes a short order form, including credit card information. Upon receiving credit approval, the Conference Group issues the conference dial-in number and passcodes. The whole process can be completed in minutes and does not require agent or operator assistance.
"Our agents have embraced our online provisioning tools over the past few years," says Greg Plum, the Conference Group’s alternate channel manager. "With the introduction of an e-commerce component that will empower our agents’ clients to gain instant access to a reservationless account, we anticipate a great deal of interest from our existing as well as new agents. In addition, this interface is unbranded, allowing resellers to incorporate this tool into their existing Web sites, without sacrificing brand awareness."