Oregon Telecom Taps Profitec Billing System

Profitec Inc. (Booth 717) announced today that its OmniBill OSS software has been selected by Oregon Telecom Inc., a UNE-P CLEC service business customers in Oregon.

OmniBill enables order entry to collection. The data is housed locally with the provider, but the rating and the bill rendering and mailing are done at Profitec’s facilities. Profitec moved the print and mail functions in house more than three years ago to gain greater control over the process for its clients, says Randy Minervino, vice president of sales and marketing for the billing company.

Migrating to the OmniBill system and service bureau marks a next step for Oregon Telecom, which has outgrown the billing system it started with more than two years ago, says Dennis Gabriel, president of operations for Oregon Telecom. The company has been printing, stuffing and mailing bills to its more than 4,000 multilocation business customers, but the task became too large.

Oregon Telecom, which has grown to 65 employees, began evaluating billing vendors about 12 months ago and met Profitec at a CompTel event in San Antonio.

"What we noticed about Profitec’s software is when you drill down and look at the interface, our insight was it was billing software designed by telecom people instead of software people building a telecom billing system," says Gabriel. "What others tend to lack is a deep, granular knowledge of telecom."

Another key was the continuity and knowledge level of the Profitec back-office staff. Profitec trainer Jennifer Piascik is "one of the best that we’ve run across," Gabriel says.

Minervino says that the CLEC was very thorough in its evaluation of OmniBill’s capabilities, interviewing existing customers and spending two days with the conversion team to ensure that the customer data could be migrated successfully. Minervino adds that Oregon Telecom’s bill presentment requirements also enabled Profitec to test new software from Xerox that enables greater variability in the invoice with less programming.

Gabriel says that switching billing systems will be a "push" on the hard-dollar side, but says the telco is "gaining sophistication and offloading manual labor." This will enable the telco to reduce its real estate and temporary labor requirements as well, he says.

Oregon Telecom is planning parallel bill runs on the new system in the spring with a full cutover expected in May.

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