3PV–Third Party Verification (Booth 426), a provider of speech-enabled verification solutions, today announced the company has delivered completion rates averaging 98.3 percent for the last twelve months to all customers deploying its Martina speech-enabled verification technology in combination with 3PVs agent-assisted verification solutions
Many verification providers focus on top line cost per call, says David Brinkman, 3PVs COO. We advise our customers to consider completion rates when evaluating the success of their verification solution. The real story is on the bottom line. Our customers can expect easy implementation, improved customer satisfaction because of successful verifications, billing only for completed transactions and lower costs because there is no rework for lost calls.
The Martina speech-enabled verification platform uses intuitive scripting to meet all FCC and 50 state requirements. Martina verification services are available in two versions: Martina FastTrak TPV, which 3PV describes as a rapid deployment solution ideal for companies that do not require custom scripting and the highly flexible Martina TPV solution, able to meet the most complex contact center requirements, says the company.
Both Martina TPV services include, at no additional charge, live agent reviews, billing only for completed transactions, real-time reporting, archiving and on-demand access for two years or more.