The indirect sales channel has specific nuances and challenges.

The move to colocation isn't an easy one for some in IT.

Many companies are hung up on a choice between an on-premises PBX versus a UCaaS solution.

"Partner Experience" has been the Comcast Business mantra.

Many years of direct sales and a stint in government work prepared Stark for his work with the channel.

The switch to internet-based calls can present some challenges, with poor call quality chief among them.

LogMeIn's acquisition of Jive accelerated its overall UCC strategy and bolstered its collaboration portfolio.

Aryaka says customer conversations center around cloud connectivity and securing that connectivity.

Knowing when and how to change is critical for survival.

Future channel leaders should embrace the value partners bring to the customer relationship.

Sometimes it makes sense to pull an application out of the public cloud and return it to an on-premises facility. But when?

The federally supported wireless capability is moving toward widespread deployment.

Overcommunicate to head off issues, set expectations, offer support and accommodate changing client needs.