Choosing a Hosted Contact Center Provider
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Choosing a Hosted Contact Center Provider

Hosted contact center platforms are poised to take the lead over their legacy counterparts, soon, and on-premises systems just can't compete. Still, don't be fooled into thinking that all hosted, or cloud, contact center providers are the same. In this Market Brief, learn why hosted contact center systems are growing in popularity, know the red flags to watch for when choosing a provider and discover what makes a supplier stand out from the crowd.

  • Find out what's driving demand for hosted contact centers
  • Understand the importance of connectivity such as MPLS, and know the potential pitfalls when choosing a provider
  • Distinguish among hosted contact center providers and select the best one