J.D. Power & Associates is out with its list of the top business wireline providers, based on a survey that measures customer satisfaction. See who's at the top and who's at the bottom of the list. ...More
There were more new channel programs and significant changes to others announced in April and May. Click through our slide show to see what HP, Integra, a handful of master agents and others were involved in the past two months. It's all in one tidy package. ...More
We tallied our top 10 stories for May by combining online page views with weekly newsletter results. Among the top: the top landline and hosted VoIP providers; channel chiefs on the move at Level 3 and Broadview; and Birch's purchase of Lightyear. But what was No. 1? ...More
The major U.S. Internet service providers have some work to do if they want to catch up with other industries measured by the American Customer Satisfaction Index. Most scored well below average in the ACSI's first analysis of ISPs. ...More
Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American Customer Satisfaction Index – fall, while rivals Samsung and Motorola earned higher numbers than a year ago. ...More
The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
Verizon and AT&T saw their ACSI scores rise, while Sprint was stagnant and T-Mobile took a fall. None, however, could compete with some of the smaller operators. ...More
Verizon, CenturyLink and Comcast were among the communications giants that delivered strong first-quarter financial news to their customers and investors. ...More
We tallied our top 10 stories for April by combining online page views with weekly newsletter results. Among the top: Comcast's top partners; XO's hosted PBX improvements; and Ingram Micro's partnerships with CenturyLink and Time Warner Cable. But what was No. 1? ...More
Conferencing to call centers. SaaS to security. There have been a whole slough of new products and services unveiled by major industry players over the past couple of months that partners can sell. ...More
