The Weakest Link
CARRIER-RESELLER RELATIONSHIPS are only as good as their contracts and the links between their systems. Now, some wholesalers are strengthening the electronic connection by including more products and adding more functionality to their Web-based tools and, in some cases, ...More
June 1, 2006 By Khali Henderson
Posted in Articles
Designated Drivers
TOLL-FREE NUMBERS COULD be described as lifelines — vital links between companies and their customers, between organizations and their members, government agencies and their constituents. Order takers, help desks, crisis hotlines and more depend on these inbound lines for ...More
April 1, 2006 By Khali Henderson
Posted in Articles
Delivering VoIP’s Promise
VOIP MAY BE SNOWBALLING IN acceptance among enterprises and consumers, but the provisioning of all those new VoIP customer order requests has emerged as a new front in the war against inefficiency. Service providers are discovering they have to first fulfill back-office ...More
February 1, 2006 By Tara Seals
Posted in Articles,
Voice over IP (VoIP)/IP Telephony
Automation in Moderation
IN AN ON-DEMAND world, the mantra seems to be “automate or die.” At the same time, it is important to maintain that human touch. Carriers and master agencies are accomplishing these seemingly opposite aims by rolling out partner Web portals with functionalities such as ...More
January 1, 2006 By Kelly Teal
Posted in Articles
PRM-utations
Back-office permutations are afoot in mobile. Data content and applications are a new source of revenue and profit as device and network technology maturity have continued to broaden the scope of services available to mobile handsets. At the same time, carrier processes and ...More
November 1, 2005 By Tara Seals
Posted in Articles
Point-and-Click Provisioning
For telecom companies, the Web is an ever-evolving customer relationship tool. Simple pricing and information Web sites have given way to online price quoting and password-protected account access. The next step? Giving customers the ability to order, provision and ...More
March 1, 2005 By Tara Seals
Posted in Articles
