Professional Services

MSPexcellence Publishes MSP Business ‘Playbook’

MSPs looking for direction on growing their business now have another resource in The MSPexcellence Playbook, a three-volume guide on sales, marketing and profitability. ...More
September 24, 2010 By Charlene O'Hanlon
Posted in News
IBM Services Jumps on UC-in-the-Cloud Bandwagon

IBM Global Services has created a new consultancy service for customers looking to implement unified communications in the cloud. ...More
September 23, 2010 By Charlene O'Hanlon
Posted in News
Best Practices for Managing Communications Services – Phase 1: Baseline

In the first of a series exploring best practices for assisting organizations with managing their communication services, we explore the Baseline Phase, which focuses on an inventory rationalization that improves visibility. ...More
September 14, 2010
Posted in Articles
HP Fightin’ Mad, Sues Hurd for Taking Oracle Job

HP has sued former CEO Mark Hurd for taking a job as Oracle’s co-president. ...More
September 7, 2010
Posted in News
Quest Integrates Tigerpaw Into PacketTrap MSP Solution

Tigerpaw’s professional service automation technology has been integrated with Quest Software’s PacketTrap MSP networking monitoring and management solution to provide richer capabilities for managed service providers. ...More
August 11, 2010 By Charlene O'Hanlon
Posted in News
Boost Your Value Proposition by Partnering

For many dealers, warranties, training and other value-added services are beyond their core competencies. The key is aligning with complementary service partners. ...More
August 4, 2010 By Mike Rosen
Posted in Articles
Doug Allen Blog: UC 2.0? Social Media Integration Looms

The unified communications space is about to more profitable and "sticker for customers," but definitely more complicated as these systems begin to integrate social media and networking tools. ...More
July 14, 2010 By Doug Allen
Posted in Blog
HP and Avaya Partner on UC, Contact Center Solutions

HP and Avaya have signed a three-year strategic agreement that allows HP to sell and deliver Avaya’s Unified Communications and Contact Center line through its own Unified Communications and Collaboration business division. ...More
June 29, 2010 By Doug Allen
Posted in News, Voice over IP (VoIP)/IP Telephony
Westcon Unit to Help VARs Win Global Deals

Westcon Group has created a dedicated global organization to help its multinational partners -- resellers, systems integrators and service providers -- leverage its inventory, logistics and cross-border capabilities. ...More
June 23, 2010
Posted in News
Are Carriers Contenders for the Cloud Services Channel?

How will carriers market and sell their cloud service solutions to business customers? And what role will their channel partners play? What follows is a snapshot of each carrier's basic cloud service offerings and go-to-market strategy. ...More
June 16, 2010 By Doug Allen
Posted in Articles, Software as a Service/ Cloud Services (SaaS)