Professional Services


  • Hosted VoIP: Hope or Hype?
    Once the great hope for re-energizing telecom sales, hosted VoIP has not lived up to adoption expectations thanks in no small part to immature technology, poor service delivery, techno-centric sales approaches and end-user misconceptions. The flagging uptake also might have ...More
    March 28, 2008 By Tara Seals and Khali Henderson Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • SIPping into Something More Comfortable: SIP Trunking Offers Real SMB Opportunity
    While channel partners wrestle with the difficulty and complexity of selling hosted VoIP to SMBs, another converged technology has emerged as a bright spot in the IP landscape: SIP trunking. The demand for that PRI replacement solution has been steadily growing, and, more ...More
    February 29, 2008 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Corraling Complementary TEM Solutions
    The telecom expense management (TEM) arena has seen a lot of wagon-hitching in the past year or so. As the popularity of such services grows, customers are lining up at the chuck wagon — and they want a full meal, not just a taste. With this in mind, TEM suppliers are ...More
    January 31, 2008 By Cara Sievers Posted in Articles, Software as a Service/ Cloud Services (SaaS)
  • The Problem With VoIP
    Service providers continue to roll out offers for VoIP targeted to SMBs, hosted and otherwise. And many an analyst prediction has VoIP adoption by SMBs going into hockey stick mode in a couple of years. But the industry is not seeing the expected adoption. Given the hype ...More
    January 31, 2008 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Growing an Ecosystem
    Global Crossing’s Jeff Callahan, NEC’s Pat Miller, MicroCorp’s Brad Miehl, Level 3’s Craig Schlagbaum, and Sprint’s Steve RowleyPhoto by Stephanie Sumner It takes years for a seed to grow to a sapling and a sapling to a shade tree. Similarly, the idea of building an ...More
    December 3, 2007 By Khali Henderson Posted in Articles
  • Wireless+: Parlez-Vous Opportunity
    The plight of the overseas traveler starts with the plane ride — seven hours of recycled air, leg room more fit for a five-year-old and bland movies on a tiny overhead screen. But it doesn’t end there. When business travelers are away from home in another country, staying ...More
    December 3, 2007 By Tara Seals Posted in Articles
  • TECHtionary Now Offers More Than 3,000 Tutorials
    TECHtionary said last week it has topped 3,000 animated tutorials to help service providers educate themselves and their customers. TECHtionary.com provides custom media tools for onsite, online, podcast, blogs, webseminar and iPod/iPhone formats for sales, technical, ...More
    November 26, 2007 Posted in News
  • Steps to Strategic Mobility
    Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and ...More
    October 1, 2007 Posted in Articles
  • Accessory to the Sale
    A businessperson without a cell phone is like a shark without teeth, or a politician without airtime: rendered almost useless. But despite a high rate of adoption, the business market for wireless service is rife with churn, with companies buying from whomever and wherever ...More
    October 1, 2007 By Tara Seals Posted in Articles
  • Pack a Punch
    With Pure-Play VoIP resellers struggling to hang on in a market dominated by cablecos, attention has turned lately to the business model surrounding these virtual VoIP providers and the big margin punch the back-office can pack. A new crop of back-office enablers has ...More
    August 29, 2007 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony