Professional Services

  • Growing an Ecosystem
    Global Crossing’s Jeff Callahan, NEC’s Pat Miller, MicroCorp’s Brad Miehl, Level 3’s Craig Schlagbaum, and Sprint’s Steve RowleyPhoto by Stephanie Sumner It takes years for a seed to grow to a sapling and a sapling to a shade tree. Similarly, the idea of building an ...More
    December 3, 2007 By Khali Henderson Posted in Articles
  • Wireless+: Parlez-Vous Opportunity
    The plight of the overseas traveler starts with the plane ride — seven hours of recycled air, leg room more fit for a five-year-old and bland movies on a tiny overhead screen. But it doesn’t end there. When business travelers are away from home in another country, staying ...More
    December 3, 2007 By Tara Seals Posted in Articles
  • TECHtionary Now Offers More Than 3,000 Tutorials
    TECHtionary said last week it has topped 3,000 animated tutorials to help service providers educate themselves and their customers. provides custom media tools for onsite, online, podcast, blogs, webseminar and iPod/iPhone formats for sales, technical, ...More
    November 26, 2007 Posted in News
  • Steps to Strategic Mobility
    Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and ...More
    October 1, 2007 Posted in Articles
  • Accessory to the Sale
    A businessperson without a cell phone is like a shark without teeth, or a politician without airtime: rendered almost useless. But despite a high rate of adoption, the business market for wireless service is rife with churn, with companies buying from whomever and wherever ...More
    October 1, 2007 By Tara Seals Posted in Articles
  • Pack a Punch
    With Pure-Play VoIP resellers struggling to hang on in a market dominated by cablecos, attention has turned lately to the business model surrounding these virtual VoIP providers and the big margin punch the back-office can pack. A new crop of back-office enablers has ...More
    August 29, 2007 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Top UC Trends
    For VARs and agents looking to capitalize on the promise of unified communications, the market bears watching as several trends continue to develop, from the snowballing presence of Microsoft (no pun intended) to taking UC mobile. For instance, industry watchers are keeping ...More
    August 1, 2007 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Harmonic Convergence
    With the hype machine cranked to max volume, businesses large and small are tuning into the promise of unified communications (UC) and how they might use this sleek new technology to put a presence-enabled portal on their desktops for click-to-call, click-to-conference, ...More
    July 31, 2007 By Tara Seals Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • Pump the Up Value
    Technology has dramatically changed the way we do business today. Our ability to work virtually, communicate effortlessly, research and analyze information faster and store vast amounts of data means that each worker has the ability to be infinitely more productive. But I ...More
    July 31, 2007 Posted in Articles
  • TalkSwitch, SureWest Create Service Bundle
    TalkSwitch and SureWest Communications have created a service and equipment bundle, which the companies said is designed to provide a complete communications product for small businesses in the Sacramento, Calif., area. The bundle combines the TalkSwitch 480vs telephone ...More
    June 26, 2007 Posted in News, Voice over IP (VoIP)/IP Telephony