Professional Services

Merrill & Associates Ups Services to Avaya Partners

Merrill & Associates, a Platinum Avaya Partner and Solutions Provider, announced Tuesday it will increase the services and implementation support offered to other Avaya Business Partners. The company has appointed James Martinez, former operations manager, to lead the ...More
December 16, 2008 By Khali Henderson
Posted in News
Despite Costs, VoIP Among Fastest-Growing IT Services

Even with average service costs that actually increased from 50 percent more to nearly double other IT services, VoIP was among the fastest-growing IT service categories during the second quarter of 2008, according to the second quarterly State of the IT Industry Report ...More
August 21, 2008
Posted in News, Voice over IP (VoIP)/IP Telephony
Effective Lead Generation Vital to Keeping the Funnel Full

Deciding what your organization should do to keep sales flowing in a tightening economy is vital to the business. So is deciding what not to do. Bill Taylor, CEO of Corporate Ladders, covers both the dos and the don’ts of lead generation and sales prospecting in his ...More
August 19, 2008 By Tim McElligott
Posted in News
Succeeding in Business Is No Accident

Separating the dream of entrepreneurship from its reality is just one of the things Larry Kesslin, president of 4-Profit LLC, can provide business owners to help them make businesses and their lives more successful. The rest will be presented in the Business Development ...More
August 19, 2008 By Tim McElligott
Posted in News
Hilton: The UC Opportunity Is Probably in Professional Services

Offering unified communications as part of a larger solution gives channel partners a professional services play while catering to the productivity needs of customers, said Steve Hilton, Yankee Group Research Inc. vice president of enterprise & SMB research, who will be ...More
August 19, 2008
Posted in News, Voice over IP (VoIP)/IP Telephony
Why Do Telecom Expense Management Projects Fail?

As professionals in the telecommunications industry, we all can appreciate the complexity of managing an enterprise’s overall communications environment and expense. With today’s challenging economic conditions, enterprises are even more likely to consider ...More
August 1, 2008
Posted in Articles
VoIP Most Expensive IT Service, OnForce Data Reveals

VoIP-related IT services cost on average 50 percent per hour more than other IT services, making it the most expensive IT service, according to a new quarterly benchmarking report from OnForce, the online marketplace for IT services professionals. The report, which will be ...More
June 2, 2008 By Khali Henderson
Posted in News, Voice over IP (VoIP)/IP Telephony
Air Apparent: Could Wireless Be TEM's Crown Jewel?

You just can’t survive without it. This is what telecom expense management practitioners will say about including wireless expense management along with their wireline offerings. Why would a company work with a TEM provider that only had wireline management tools? ...More
May 28, 2008 By Cara Sievers
Posted in Articles
To the Nth Degree: 802.11n Supercharges Enterprise WLANs

It’s the applications, stupid. That’s become the refrain for enterprise sales as businesses move from wanting basic connectivity to leveraging fatter and fatter pipes to support mission-critical apps. WLANs are no exception, and with the advent of 802.11n ...More
April 18, 2008 By Tara Seals
Posted in Articles, Voice over IP (VoIP)/IP Telephony
Hosted VoIP: Hope or Hype?

Once the great hope for re-energizing telecom sales, hosted VoIP has not lived up to adoption expectations thanks in no small part to immature technology, poor service delivery, techno-centric sales approaches and end-user misconceptions. The flagging uptake also might have ...More
March 28, 2008 By Tara Seals and Khali Henderson
Posted in Articles, Voice over IP (VoIP)/IP Telephony