Channel Partners Online

Partner Relationship Management (PRM)

Cloud Raises Partner-Support Questions

The increasing adoption of cloud-based services is causing IT vendors and service providers alike to rethink the role and investment requirements of partner automation, communication and collaboration tools. ...More
October 14, 2011
Posted in Articles, Software as a Service/ Cloud Services (SaaS)
When Is a Vendor Not a Vendor?

There is a lingering reluctance from the carriers to treat agents as anything beyond vendors. ...More
June 10, 2011
Posted in Blog
Foster To Align MegaPath Business with Channel

After a short hiatus, Dan Foster is back at MegaPath with a new title, greater responsibility and a redoubled commitment to the channel. ...More
June 6, 2011 By Khali Henderson
Posted in News
Pumping Up Partner Portals

New technologies and a need for greater document and workflow automation have led to a spate of recent portal rollouts and upgrades. ...More
June 6, 2011 By Kelly Teal
Posted in Articles, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
Peer-to-Peer Blog: Make The Most Of Your Supplier Relationships – Part 2

Are you getting everything you can from your account team? ...More
February 17, 2011
Posted in Blog
Mendix Eases Master Agent Automation

Mendix wants to give master agents a custom application without the custom price tag. ...More
January 27, 2011 By Khali Henderson
Posted in Articles
Channel Partners Fact Book 2011

Don't miss the third annual edition of this go-to guide for telecom agents. ...More
January 24, 2011
Posted in Reports, Ethernet/ MPLS, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
The Changing ‘Value’ of the VAD

Instead of just an order fulfillment warehouse, today’s value-added distributor has become a strategic partner to the solutions providers it serves. ...More
January 14, 2011 By Khali Henderson
Posted in Articles, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
X4 ‘Fuels’ Agent Business with New Tool

Master agency X4 Solutions launched a new back-office system that will consolidate and automate its internal processes and provide agents with a business lifecycle management tool. ...More
December 22, 2010 By Khali Henderson
Posted in News
Programs: What Should an Agent Look For in a Partner Program?

Agents must evaluate many criteria before entering into a distribution agreement with carrier or master agency — both about the supplier and its partner program. ...More
December 22, 2010 By Khali Henderson
Posted in Articles