Market Research

Ask Steve: What Were 2008's Hottest SMB Debuts?

This time of year everyone asks me to highlight the most important SMB-related offerings that came to market in 2008 that will have major impact in 2009 and beyond. To make my top technology list, the product has to be transformative in nature and rely on the enormous ...More
December 16, 2008 By Steve Hilton
Posted in Articles
IDC: SMBs to Delay, Reduce IT Spend Due to Downturn

Thirty-eight percent of small businesses (those with fewer than 100 employees) are likely to delay spending while 43 percent of medium businesses (those with 100-999 employees) are likely to reduce spending as a result of the downturn, according to a new survey from IDC.The ...More
December 15, 2008
Posted in News
PHONE+ POLL: Should an Agent Get Access to Expedited Customer Service from Carriers?

Should an agent get access to expedited customer service from carriers? ( polls) ...More
December 10, 2008
Posted in News
Has Buyer Intent Hit Bottom?

IT buyer expectations are leveling off following November's sharp drop in response to the global financial crisis, according to a FutureScan report issued this week by IDC.While IDC's outlook for IT spending over the next 12 months has not changed from the revised forecasts ...More
December 6, 2008
Posted in News
Insight Research: Worldwide Telecom Still Expanding

Yesterday, UBS revised downward its forecast for telco spending in 2009, but today, Insight Research Corp. offered some good news for our industry. According to Insight, the worldwide telecommunications industry is expected to continue expanding over the next five years. ...More
December 4, 2008
Posted in News
PHONE+ POLL: Is the Carrier or the Agent Responsible for Marketing?

Is the carrier or the agent responsible for marketing? ( surveys) ...More
December 3, 2008
Posted in News
3 of 4 Internet Subscribers Willing to Switch

Three-fourths of U.S. broadband subscribers said they are willing to switch providers, according to new research from Strategy Analytics. The survey polled 1,003 broadband decision makers during September and October 2008 and includes data from the top U.S. broadband ...More
November 29, 2008
Posted in News
Black Friday: Tech-Spending Increase or Decrease?

Today – love it or hate it – is that most auspicious of American days: Black Friday and the onslaught of holiday-focused consumerism. However, the extent of that consumerism this year, especially on the tech side, is a matter of debate. Consulting firm Oliver ...More
November 28, 2008
Posted in News
PHONE+ POLL: Should Carriers Offer Deal Registration?

Should carriers offer deal registration? ( polls) ...More
November 25, 2008
Posted in News
SMBs May Struggle with ROI for Microsoft UC, Analysis Shows

Costs for small businesses to implement Microsoft unified communications can run as high as $180 per user per month and therefore may jeopardize ROI, according to a study by Ferris Research.The UC cost analysis study, sponsored by Unison Technologies, examines the direct ...More
November 21, 2008
Posted in News