Market Research

Bosses: The Good, the Bad and the Ugly

The reasons the great bosses were great and the bad ones were awful are actually on opposite ends of the same spectrum. The great ones responded appropriately to key leadership principles, while the bad ones did not. ...More
Yesterday
Posted in Blog
The Top Cellphone Manufacturers

Are consumers finally turning against Apple? The maker of the iconic iPhone watched its customer-satisfaction score – according to the American Customer Satisfaction Index – fall, while rivals Samsung and Motorola earned higher numbers than a year ago. ...More
Yesterday
Posted in Galleries
Large Companies See Big Value in Cloud Collaboration

A Forbes Insights study finds enterprises get big competitive advantages from cloud platforms. ...More
May 21, 2013
Posted in News
Landline Owners Speak: Cox, Verizon Best

The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
May 21, 2013
Posted in Galleries
Verizon Tops, T-Mobile Last Among Big Four in Customer Satisfaction

Verizon and AT&T saw their ACSI scores rise, while Sprint was stagnant and T-Mobile took a fall. None, however, could compete with some of the smaller operators. ...More
May 21, 2013
Posted in Galleries
VMware-Verizon Accomplish 'No Mean Feat' With RAZR, LG BYOD Platform

A Yankee Group analyst says the virtualization trend is important for corporate workers and IT staff but there are obstacles. ...More
May 17, 2013
Posted in News
Enterprise Hosting & The Channel: State of the Market 2013

This report includes year-over-year analysis of: partners' current and projected revenue from enterprise hosting; partners' shifting share of sales across hosting types; and preferences for suppliers and enterprise hosting partner programs. ...More
May 17, 2013
Posted in Reports
Q5 'Could Become BlackBerry's Best Selling Device'

A lot of attention has been heaped on the BlackBerry Z10, the Canada-based company's first smartphone that runs the new BlackBerry 10 operating system, but it's the just-announced Q5 that might turn out to be the brand's new jewel. ...More
May 16, 2013 By Craig Galbraith
Posted in News
Bill Shock: Children Rack Up App Purchases

Eight year olds are the biggest perpetrators. ...More
May 16, 2013 By Craig Galbraith
Posted in News
3 in 4 Businesses Say Tech Important To Success, CompTIA Study Finds

The CompTIA survey also found the majority of businesses plan solid increases in IT spending this year; and four in 10 have expectations of hiring new IT staff in 2013. ...More
May 15, 2013
Posted in News