Hosted Services

XO Eyes Greater Enterprise Roll

XO Communications announced new initiatives this week to expand its presence in the enterprise market, including a new enterprise sales and support organization, an enhanced network, recently expanded IP service offerings and targeted guarantees. The new Enterprise ...More
October 9, 2007
Posted in News, Ethernet/ MPLS, Voice over IP (VoIP)/IP Telephony
Seeking Fulfillment

Think “master agent” and you probably envision a sales organization, rife with opportunity for commissions, and heady with promotions and golf prizes. But what lies at the heart of the master agent business is decidedly less glamorous: provisioning. Unfortunately, this most ...More
October 1, 2007 By Tara Seals
Posted in Articles, Software as a Service/ Cloud Services (SaaS)
GLOBALINX Becomes VoIP Network Owner

IP Centrex and hosted PBX service provider GLOBALINX (Booth 615), a wholly owned subsidiary of 5Linx Enterprises Inc., a Channel Partners Conference & Expo sponsor, will switch to its own network to offer its VoIP users a robust, scalable platform for both residential ...More
September 27, 2007
Posted in Articles, Voice over IP (VoIP)/IP Telephony
FreedomVoice Offers Hosted PBX

FreedomVOICE Systems (Booth 500-504) announced the launch of its hosted PBX service, FreedomIQ, with the company providing all technical support and maintenance for the onpremises switching alternative. The company claims its research shows the commission opportunity of 20 ...More
September 26, 2007
Posted in News, Voice over IP (VoIP)/IP Telephony
AccessLine Taps Quintum Gateways

Hosted VoIP provider AccessLine Communications Corp. (Booth 600-602) announced it has selected Quintum Technologies’ Tenor gateways to be placed on its customers’ premises when delivering digital access services, such as T1s and PRIs. The company sells its services through ...More
September 26, 2007
Posted in News, Voice over IP (VoIP)/IP Telephony
Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real ...More
August 29, 2007 By Tara Seals
Posted in Articles
RCN to Use deltathree VoIP Platform

RCN Corp. will use deltathree’s consumer VoIP platform to help it expand its service area, the companies said Thursday. RCN will offer a VoIP phone service implemented via deltathree's platform to supplement its current switched-based domestic and international phone ...More
August 9, 2007
Posted in News, Voice over IP (VoIP)/IP Telephony
Intelliverse: Job Cuts Part of Sales Reorg, Agent Program Intact

Intelliverse confirmed today it cut one-fourth of its 20-person sales team. The company said its vice president of channel sales and four other staff members were let go as part of a reorganization of the sales department, but the reductions – including the entire ...More
August 6, 2007 By Khali Henderson
Posted in News, Voice over IP (VoIP)/IP Telephony
First Contact

Solutions for the contact center beat out hot technologies such as mobility, unified messaging and multimedia collaboration as vendors’ top new applications in 2006, according to analyst firm TelecomTactics. Vendors have addressed a number of contact center functions with ...More
July 31, 2007
Posted in Articles
T4G Implements Taridium’s VoIP Platform

VoIP provider Taridium LLC said T4G Ltd., a project-based provider of IT services, has implemented its ipbx enterprise VoIP platform. The product gives T4G an open-standards solution with 24/7 monitoring and software support. T4G chose Taridium's ipbx solution after it ...More
July 31, 2007
Posted in News, Voice over IP (VoIP)/IP Telephony