EarthLink's new Hosted Contact Center will be fully integrated with the company's Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media. ...More
Cloud and all of its layers are making the telecom and IT channels more complex by the day. That's part of the reason we saw so many new products and services make their debuts in September and October. ...More
Voice4Net is introducing RTC Client, a new contact-center solution based on the WebRTC (Web real-time communications) protocol, enabling businesses to establish what the company says is a customized and easy-to-deploy agent desktop. ...More
October 31, 2014 By Claire ClevelandPosted in News
One of the publicly traded companies will remain focused on security, while the other will focus on information management. Symantec says creating two standalone businesses will allow each to maximize growth opportunities and drive greater shareholder value. ...More
The cloud services provider says its new branding strategy is part of a larger effort to make its hosted services more accessible to the growing number of businesses and resellers looking to embrace the cloud. ...More
ANPI's Pat Herron sits down with Channel Partners' Craig Galbraith at Cloud Partners in New Orleans to discuss his new job, the company's hosted UC solution and ANPI's new customer life-cycle management platform. ...More
In this edition of the Partner Marketing Toolbox News Desk, more evidence that businesses are getting confident about their prospects; plus, another staggering forecast for the public cloud. Channel Partners' Craig Galbraith explains.