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NetDialer Answers Call Centers' Greatest Challenges

Finding a balance between quality and cost is call centers' constant challenge. These case studies show how both call centers and their trusted partners are finding a solution in NetDialer from PowerNet Global. ...More
Yesterday
Posted in Reports
Neutral Tandem Announces New Name

Inteliquent, which bought Tinet in October 2010, says the new name reflects the evolution of Neutral Tandem to a full-scale network solutions provider. ...More
February 7, 2012 By Craig Galbraith
Posted in News, Ethernet/ MPLS
Unified Communications' Most Important Feature

Presence allows for us to know the status and availability of people through the company. My issue isn’t that presence should be viewed the same as IM; instead I am perplexed by why it was the lowest rated/desired feature. ...More
February 3, 2012 By David Byrd
Posted in Blog
TBI Names PartneriQ Specialist

Jim Jacob will provide service and sales support to TBI partners for the hosted TEM application. ...More
January 25, 2012
Posted in News
AT&T Launches Cloud UC Services

AT&T's new Unified Communications Services include AT&T UC Central and AT&T UC Voice. ...More
January 24, 2012
Posted in News
Windstream Data Centers Pass Tougher Audit

The data centers in Boston, Philadelphia and other locations were found to be in compliance with the SSAE 16, SOC 1 Type II standard. ...More
January 18, 2012
Posted in News
Punting Can Be Good

It allows you to improve your field position by reducing or eliminating capital expenditures and lowering operating costs at the same time. ...More
January 13, 2012 By David Byrd
Posted in Blog
To Purchase, Subscribe or Punt

The criteria used by businesses in deciding whether to purchase, subscribe or move to a fully managed or hosted model vary greatly. ...More
January 11, 2012 By David Byrd
Posted in Blog
Out With The Old, In With The New IT Model

When most workers own their own PCs, why do companies spend big dollars to buy corporate-issued machines? ...More
January 11, 2012
Posted in Blog, Software as a Service/ Cloud Services (SaaS)
Birch's Latest Buy Increases Its Florida Partner, Customer Ranks

Birch Communications aims to add 50 percent more dealers in Florida by this time next year, thanks to the intended takeover of AstroTel's operating assets. ...More
January 3, 2012 By Kelly Teal
Posted in News, Voice over IP (VoIP)/IP Telephony