The applications available through UCaaS solutions may vary, but the benefits to your clients can be categorized into three universally important areas: availability, efficiency and competitive advantage. ...More
Dealers can make themselves part of the value proposition when they offer a combination of solutions and expertise that directly addresses the business processes of the call center environment. ...More
Some of the nation's biggest competitive local exchange carriers (CLECs) are facing their own difficulties in the Northeast and Mid-Atlantic states stemming from what's been dubbed a "superstorm." ...More
In this edition of the Business Value Toolbox News Desk, Channel Partners' Craig Galbraith takes a close look at some stellar forecasts for cloud services; plus, why IT spending overall isn't quite as rosy.