Customer Relationship Management

Telecom Channels 101: Educating Clients to Buy Telecom Smarter

As trusted consultants and advisors to our clients relating to telecommunications, our obligation is to provide them with ongoing education and information they can use to make smart decisions. ...More
May 14, 2013
Posted in Blog
8 Ways to Keep From Being No. 1

No one consciously strives to be second-best; here are eight behaviors that, unbeknownst to you, might be keeping your company out of first place. ...More
May 9, 2013
Posted in Articles
Targeting Vertical Markets With Cable Communications

This Pulse Digital Issue highlights five industry sectors – financial services, health care, hospitality, restaurants and bars, and retail – that are hot targets for channel partners selling cable communications services. ...More
May 6, 2013
Posted in Digital Issues, Ethernet/ MPLS
MSPs Can Create Recurring Revenue With Network Performance Monitoring Services

The ability to remotely and continuously monitor and troubleshoot a client’s complex IP network not only keeps the customer happy, but it also creates the opportunity for new, recurring revenue with each customer. ...More
May 2, 2013
Posted in Blog, Software as a Service/ Cloud Services (SaaS)
Differentiation Begins With a Customer-Focused Agenda

If your only option for differentiating yourself is to stand out with price, you risk eventually cannibalizing your own business. ...More
April 30, 2013
Posted in Blog
HP: 'We've Got to Become Easier to Work With'

In light of that need, the company is outlining some new upgrades to its partner program, including top executive communication, a key CRM/PRM implementation, and changes to the benefit structure. ...More
April 29, 2013 By Kelly Teal
Posted in News
Cbeyond Gives Customers Control of Cloud Services

Cbeyond Online enables customers to view, customize, manage and control their cloud computing services. ...More
April 9, 2013
Posted in News
Mitel Debuts Cloud Contact Center for SMBs

The platform integrates with well-known CRM applications. ...More
April 3, 2013
Posted in News
Telecom Agents, IT Providers Can Turn Obamacare Into Big Bucks

The 50-worker threshold on the Affordable Care Act is forcing companies to get creative with their staffing — and that's where telecom agents and IT providers come in. ...More
March 13, 2013
Posted in Blog
Vindicated! Don't Close a Sale Without These Criteria

For years I've been telling channel partners that the buying criteria of enterprises are based on the basic business drivers — but don't just take my word for it! ...More
March 11, 2013
Posted in Blog