Channel Partners Online

Customer Relationship Management

Terrapin Adds TopLine CRM Platforms to Portfolio

The cloud services master agency was drawn to TopLine's customizable solutions. ...More
February 8, 2012
Posted in News
Microsoft Dynamics CRM Gets Mobile

This service update will allow customers to access the complete functionality of Microsoft Dynamics CRM on virtually any device with a new cloud-based, cross-platform, native mobile client service. ...More
February 6, 2012 By Lindsay Welnick
Posted in News
Zultys UC Software Upgrade Supports Android

There's also enhanced support for customer relationship management platforms. ...More
January 31, 2012
Posted in News
A Complaint Is a Gift

Complaints are not a necessary evil. Rather, they are critical opportunities to transform customers into partners and make meaningful improvements in your business. ...More
January 18, 2012
Posted in Blog
Driving Sales on a Budget — Part 1

You don’t have to have a big budget to implement the CAR marketing method: Continuous contact, Alignment with sales and a Results focus. ...More
January 17, 2012
Posted in Articles
Setting Customer Expectations for Circuit Installation

Educate your customers about the provisioning process including industry installation standard time frames and caveats about causes for delay. ...More
December 13, 2011
Posted in Articles, Ethernet/ MPLS
Are You Ready for Hosted IP Telephony?

Good agents will differentiate themselves by the quality of their suppliers and the user experience they deliver. ...More
December 12, 2011
Posted in Blog, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
M5 Networks Upgrades Its Salesforce.com Integration

The business phone systems provider has added support for more browsers. ...More
December 8, 2011
Posted in News, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
MetTel Adds Business Intelligence Tool to Portal

The tool provides multilocation enterprises the ability to manage expenditures across locations, services and carriers. ...More
November 21, 2011
Posted in News
Appia Intros New Hosted VoIP Offering

Appia Communications calls Appia³ a complete solution for office communication, without the headaches or expense of managing an in-house phone system. ...More
October 5, 2011
Posted in News, Voice over IP (VoIP)/IP Telephony