Channel Partners Online - Contact Center/Call Center

New Voxeo Partner Program Targets Resellers, Integrators

The provider wants to help contact centers expand beyond traditional IVR platforms. ...More

December 23, 2011

Posted in News, Software as a Service/ Cloud Services (SaaS)

AT&T is dumping one-third of its operators in Connecticut one week before Christmas, the latest chapter in what the workers' union calls "good vs. evil." ...More

December 16, 2011 By Craig Galbraith

Posted in News

Vertical Communications Adds DR to UC System

In the event of a service disruption, Wave Live Image powered by Acronis will enable Wave users to quickly restore their systems. ...More

November 28, 2011

Posted in News, Voice over IP (VoIP)/IP Telephony

Windstream, ShoreTel Ink Expanded Distribution Pact

The expansion furthers Windstream's goal of offering "advanced technology solutions to businesses of all sizes." ...More

November 15, 2011 By Josh Long

Posted in News

GLOBALINX Hires Cody Jenkins as New Channel Chief

Jenkins succeeds Ron Ireland, who recently left the company. ...More

November 10, 2011 By Kelly Teal

Posted in News, Voice over IP (VoIP)/IP Telephony

Whaleback Debuts Cloud Contact Center

CrystalBlue Contact Center Solution is a cloud-based offer for small and medium businesses. ...More

November 7, 2011

Posted in News

Avaya’s Aurix Buy Adds Dimension to Partners’ Contact Center, UC Sales Pitches

Aurix specializes in real-time phonetic speech analytics, which comes in handy for enterprises and other organizations. ...More

October 20, 2011

Posted in News

PNG Integrates Telemarketing Compliance Service

PNG is integrating with Gryphon Networks to offer Core Phone, a telemarketing compliance service. ...More

October 12, 2011 By Khali Henderson

Posted in News

8x8 Closes Contactual Purchase

The deal brings in-house the last piece of technology 8x8 was offering to customers but didn’t own. ...More

September 16, 2011

Posted in News, Software as a Service/ Cloud Services (SaaS)

8x8 To Swallow Contactual

8x8, which has been reselling Contactual’s call center technologies over the last four years, expects the acquisition of the Redwood City, Calif.-based company to close before the end of the month. ...More

September 12, 2011 By Josh Long

Posted in News, Voice over IP (VoIP)/IP Telephony

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