Channel Partners Online - Contact Center/Call Center

Cloud Industry Veterans Join Evolve IP to Support Company Growth

Five new hires join one of the country’s fastest-growing cloud services providers to further strengthen virtualization and hosted call center platforms. ...More

March 27, 2012

Posted in News

SimpleSignal Gives Businesses 'One Number'

The UC provider also is highlighting its text-messaging platform. ...More

March 27, 2012

Posted in News

T-Mobile Cutting 1,900 Jobs, Closing Call Centers

T-Mobile employs 3,300 people at the seven call centers that will close. ...More

March 23, 2012 By Josh Long

Posted in News

MicroCorp Teams With Hosted VoIP Provider M5 Networks

MicroCorp agents now may sell M5's services, including unified communications and contact center platforms. ...More

March 22, 2012

Posted in News, Voice over IP (VoIP)/IP Telephony

Lawmakers Keep Fighting to Keep Call Centers in U.S.

With millions of Americans still out of work and underemployed, and local economies continuing to struggle, some lawmakers are keen to keep call-center jobs at home. ...More

March 21, 2012 By Josh Long

Posted in News

IDS Technology Marketing Brand Debuts

The former Identity Studios now works exclusively with the high-tech industry, including channel partners. ...More

March 13, 2012

Posted in News

Verizon Wireless Employees Get Grim News: Call Centers Shutting Down

The decision by America's largest wireless carrier will impact more than 3,000 workers. ...More

March 9, 2012 By Craig Galbraith

Posted in News

Telcentris Releases Short Duration Call Service

The company has made some internal changes to accommodate traffic that most carriers eschew. ...More