Channel Partners Online - Contact Center/Call Center

XO Adds Cloud Services Under Concentric Brand

XO's Concentric Cloud Solutions include cloud-based virtualization, content acceleration, and interactive contact center solutions. ...More

May 1, 2012 By Khali Henderson

Posted in News

Level 3 Helps Bring SIP Voice Services to College Campuses

Level 3 will provide SIP-based services such as long distance trunks, local trunks, conference bridges and other services. As a result, Internet2 will be able to offer the reliability that member institutions demand over a large scale, the companies said. ...More

April 30, 2012

Posted in News, Voice over IP (VoIP)/IP Telephony

WTF? AT&T Sends Calif. Network Techs Home Over Attire

WTF stood for something rather innocuous: "Where's the fairness?", an apparent reference to union workers' discontent with their employer in negotiations over a new contract. ...More

April 24, 2012 By Josh Long

Posted in News

8x8 Gets Government Contractor Status for Cloud Services

The company officially may sell to the feds as part of the CloudFirst initiative — and partners, too, should benefit. ...More

April 18, 2012

Posted in News, Ethernet/ MPLS, Voice over IP (VoIP)/IP Telephony

T-Mobile Workers Protest Closing of 7 Call Centers

With 3,300 workers at risk of losing their jobs when T-Mobile USA closes seven call centers in June, the CWA launched a national campaign Monday to protect those jobs, starting with a rally outside Bellevue, Wash.-based corporate headquarters. ...More

April 17, 2012 By Lindsay Welnick

Posted in News

Union: Verizon 'Looking for Blood' in Negotiations

Verizon and the unions have made little progress on a new contract since 45,000 workers returned to their jobs in August. ...More

April 16, 2012 By Josh Long

Posted in News

Federal Court Halts Operation, Freezes Assets in Calling Scheme

The government alleges that callers from India who were collaborating with the defendants often posed as American law enforcement agents and harassed consumers. ...More

April 13, 2012 By Josh Long

Posted in News

inContact Adds Capabilities to Contact-Center Software

New features include Web Connect, more blended dialer options and more. ...More

April 3, 2012

Posted in News

AT&T Faces Prospect of Massive Strike

A strike by AT&T workers would represent the second major strike of a U.S. telecommunications company over the last several months. ...More

April 3, 2012 Josh Long

Posted in News

Telcentris Introduces Cloud Routing

The service targets call centers. ...More