Contact Center/Call Center

Tadiran Acquires EasyRun IP Contact Center Technology

EasyRun's EPICCenter will be integrated into Tadiran Telecom's Linux-based UC platform, which will be launched next week. ...More
September 4, 2012
Posted in News
Windstream Seeking to Fill up to 100 Jobs

Windstream reportedly will offer an average base salary of $30,000 to $35,000 plus commission and additional perks. ...More
August 17, 2012 By Josh Long
Posted in News
CenturyLink Stops Outside Reps' Marketing in Click! Territory Following Reports of Lies

Click!'s call center has received calls from about 12 different customers regarding the sales pitches from Cydcor reps, Click spokesman Diane Lachel said. ...More
July 18, 2012 By Josh Long
Posted in News
4 For 4: Meeting the Top Needs of the Mid-Market Contact Center

With a little more understanding of mid-market needs in contact center sales, you can address a rich vein of potential business that could otherwise be lost. ...More
July 10, 2012
Posted in Articles
Zultys Integrates Third-Party CRMs With Its UC System

The new product for call centers has been dubbed Flex Communicator. ...More
July 9, 2012
Posted in News
Verizon Wireless To Ax Call Center, Lay Off More Than 900 Workers

August 25 will be the day of reckoning for a large number of Verizon Wireless call center employees in Houston. ...More
July 2, 2012 By Craig Galbraith
Posted in News
Telcentris Rewards Partners for Hosted VoIP, SIP Trunking Sales

The company has launched a summer sales promo. ...More
June 13, 2012
Posted in News
The Value-Add of SIP

As more members of the IP ecosystem are exposed to SIP and understand its value juxtaposed to VoIP, fewer issues will be experienced during the implementation of a SIP trunk. And that is the true future for SIP. ...More
June 6, 2012 By David Byrd
Posted in Blog, Voice over IP (VoIP)/IP Telephony
Pulse on SIP Trunking Sales Strategies

SIP trunking is one of the channel's most significant sales opportunities — uniquely offering cost savings as well and feature enablement. ...More
June 1, 2012
Posted in Digital Issues, Voice over IP (VoIP)/IP Telephony
XO, Concentric Channels To Sell Concentric Cloud

Concentric Cloud Solutions will be available through the new Concentric indirect sales channel as well as XO's Business Partners. ...More
May 1, 2012 By Khali Henderson
Posted in News