Contact Center/Call Center

Queuing Up for Cloud Contact Center Sales

Cloud contact-center solutions are expected to gain ground once the economy recovers, with conservative estimates at 35-45 percent every year through 2015. Channel Partners covers the basics. ...More
December 3, 2012
Posted in Digital Issues
Zeacom's Latest Release Works With iPad, Android, More

The company has updated its contact center software. ...More
November 6, 2012
Posted in News
DCT Joins Evolve IP's Private-Label Program for Cloud Services

Customers can now access cloud services that include advanced HPBX and unified communications services, virtual desktop infrastructure, and virtual server solutions. ...More
October 23, 2012
Posted in News
Zayo Completes Low Latency Route Between Chicago and Seattle

In addition to lower latency, the new route offers a connection to Asian financial markets. ...More
October 11, 2012
Posted in News
West IP Communications Announces ControlMaxx Update

Enhancements to the cloud-based contact center solution are the direct result of in-depth feedback from West IP Communications' clients. ...More
October 9, 2012 By Buffy Naylor
Posted in News
Feeling 'Bludgeoned to Death' With Dry Information? Voice4Net Aims to Solve That Channel Conundrum

Voice4Net's Rick McFarland is spearheading a new initiative: make learning fun for channel partners. ...More
October 5, 2012 By Kelly Teal
Posted in News
Slide Show: The Biggest Channel-Impacting M&A of Q3

The third quarter of 2012 featured mergers of all shapes and sizes, bound to impact the converging channel in different ways. From Dell's purchase of Quest to Zayo Group's ever-expanding asset-grab to persistent Sprint-T-Mobile rumors, Q3 was a wild one. ...More
October 3, 2012
Posted in Galleries, Voice over IP (VoIP)/IP Telephony
CWA Fights 'Devastating' Call-Center Job Offshoring With Emotional Video

The union hopes to show the impact of insourcing and off-shoring on real people. ...More
September 27, 2012
Posted in News
ShoreTel Sky Intros Cloud UC-CRM Integration

ShoreTel Sky AppFuse leverages the Salesforce cloud-to-cloud adapter to provide an unprecedented level of integration between the ShoreTel Sky cloud phone system, ShoreTel Sky Contact Center and Salesforce.com. ...More
September 18, 2012 By Khali Henderson
Posted in News
MessageWire, FortressITX Join Forces

Channel partners will reap the benefits. ...More
September 13, 2012
Posted in News