Contact Center/Call Center

What Customers Want From Telecom and IT

Seven decision makers share their priorities, pain points and partnering preferences. ...More
February 22, 2013 By Khali Henderson
Posted in Articles, Ethernet/ MPLS
Tech Data Adds Brocade Campus Products to Lineup

The distributor says it will work to get its 11,000 U.S. VARs on board. ...More
February 14, 2013
Posted in News
ShoreTel Improves Web Chat, Email, Reporting With ECC Release 8

The company also has simplified installation of the contact center platform, which will come as welcome news to partners. ...More
February 5, 2013 By Kelly Teal
Posted in News
NACR Partners With Cloud-Services Provider Evolve IP

NACR, a global integrator of business communications solutions, has announced a partnership with cloud-services provider Evolve IP. ...More
February 1, 2013
Posted in News
Phoenix Shooting Victim Owned Fusion Contact Centers

Steve Singer was killed on Wednesday after a mediation session with a disgruntled contractor went bad. ...More
January 31, 2013
Posted in News
X4 Solutions Joins Thinking Phone's Cloud Channel Program

X4 Solutions can now offer its enterprise customers ThinkingSuite cloud UC application services. ...More
January 23, 2013 By Craig Galbraith
Posted in News, Voice over IP (VoIP)/IP Telephony
8x8 Takes Hosted VoIP, UC and More to Canada

It's the first in a series of expansions outside of the U.S., the company said. ...More
January 22, 2013 By Craig Galbraith
Posted in News, Voice over IP (VoIP)/IP Telephony
Gryphon Networks Gets on the iPhone, Android Apps Train

The company is targeting remote workers with the new app. ...More
January 18, 2013
Posted in News
Evolve IP Earns Top SSAE 16 Designation

The cloud services provider's partners and customers can rest easy. ...More
January 9, 2013
Posted in News
Westron, ShoreTel's Cloud Division Partner on UC, Cloud

Westron partners can now offer their customers ShoreTel Sky cloud-based voice, UC, mobility and contact-center solutions. ...More
December 18, 2012
Posted in News