Contact Center/Call Center

  • Case Study: US Limo Taps M5’s On-Demand Solution
    Founded in 1984, US Limousine Service is one of the largest limousine services in America. As the official limousine company for the New York Jets and Islanders, it has provided more than 100,000 rides to celebrities and corporate clientele in the US, Canada and Europe with ...More
    May 7, 2010 Posted in Articles
  • Siemens Enterprise Updates Contact Center Application
    Siemens Enterprise Communications has announced the release of OpenScape Contact Center V8, the next generation of its contact center application which the company says is now optimized for data-center and virtualized environments. This open, reliable solution enables ...More
    May 6, 2010 Posted in News
  • Aspect Upgrades Unified IP Platform for Contact Centers
    Aspect Software Inc. announced Monday enhancements to its unified IP solution for contact centers, including new functionality, such as proactive contact and compliance enhancements for collections, simplified installation, enhanced security and high availability. The new ...More
    April 26, 2010 Posted in News
  • OAISYS Launches Talkument and Tracer 6.1
    OAISYS this week unveiled version 6.1 of its Talkument and Tracer software solutions. Now available for early-adopter field trials, Talkument and Tracer version 6.1 delivers new deployment enhancements, improved functionality and cost savings.Compatible with leading IP ...More
    April 23, 2010 Posted in News
  • CallCopy Updates Discover Contact Center Solution
    CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and ...More
    April 20, 2010 Posted in News
  • PNG to Launch Anywhere Local, NetDialer
    PowerNet Global (Booth #1505) is announcing at the Channel Partners Conference & Expo that it will be launching new services in 2010.Anywhere Local will provide call centers with local telephone numbers, allowing them to have a local presence anywhere they’re ...More
    February 28, 2010 Posted in News
  • Case Study: TORO Uses NEC to Give Customers Quality Call Center Care
    A company’s contact center is often its primary — if not only — source of human interaction with customers, particularly after a purchase. The quality of service contact center employees provide can have great influence on customers’ decisions to ...More
    January 15, 2010 Posted in Articles
  • Aspect Announces Acquisition of Quilogy
    Aspect has announced it has acquired Quilogy Inc., an IT services firm headquartered in Saint Charles, Mo. Financial terms of the transaction were not disclosed. The acquisition adds collaboration capabilities to Aspect's unified communications services portfolio to help ...More
    January 12, 2010 Posted in News
  • SoundBite Announces New Release of Engage Platform
    SoundBite Communications Inc. (SDBT), a provider of on-demand, multichannel proactive customer communications, has announced the availability of a new release of its SoundBite Engage platform. The new release adds features that enable automated and agent-assisted ...More
    December 8, 2009 Posted in News
  • Meeting Call-Center Challenges
    The last few years have heralded some of the greatest changes to the outbound telemarketing industry since the invention of the automated dialer. The last year in particular has been a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. On ...More
    December 3, 2009 Posted in Articles, Voice over IP (VoIP)/IP Telephony