Contact Center/Call Center


  • Telmetrics, TARGUSinfo Announce New Service
    Telmetrics, a provider of advertising call measurement solutions, and TARGUSinfo, a provider of on-demand Insight about prospects and customers, announced they have expanded their existing partnership to offer national advertisers a combined call routing and call ...More
    October 20, 2009 Posted in News
  • Case Study: CNA Surety Improves Productivity With Aspect
    CNA Surety Corp. is the largest publicly traded surety company in the United States. Through its principal subsidiary, Western Surety Co., CNA Surety provides surety and fidelity bonds in all 50 states through a combined network of approximately 37,000 independent agencies. ...More
    October 7, 2009 Posted in Articles
  • Salesforce.com, Cisco Partner for Contact Center in the Cloud
    Salesforce.com (CRM) and Cisco Systems Inc. (CSCO) have announced a combined solution to deliver a complete contact center in the cloud. The Cisco and Salesforce.com Customer Interaction Cloud brings together Salesforce.com's Service Cloud 2 with Cisco Unified ...More
    October 6, 2009 Posted in News
  • Aspect Unveils New Release of PerformanceEdge eLearning
    Aspect, a unified communications (UC) solutions provider, has announced the general availability of PerformanceEdge eLearning 8.2.5 with integration to the Aspect Unified IP platform product. This latest release provides an interface to Aspect Unified IP, enabling users to ...More
    September 30, 2009 Posted in News
  • NBS Upgrades VoICE Manager Web Portal
    N.J.-based NBS has announced the availability of an upgraded version of its VoICE Manager administrative portal for inbound call center clients. This new upgraded version is being released with improvements that make it even easier to use and that give clients even more ...More
    September 24, 2009 Posted in News
  • CTI Group, Geckotech Partner
    CTI Group (Holdings) Inc., a developer of wireless and VoIP recording, analysis and invoice management applications, has announced its U.S. operation is now partnering with Geckotech to provide ACD call management and call recording solutions to its call center customers. ...More
    September 9, 2009 Posted in News
  • Case Study: Bluegrass Cellular Taps CallCopy for Call Recording
    Mobile phones are no longer a luxury. Providing wireless services has become a booming industry and mobile phones can be found in the purse or pocket of nearly everyone you meet, young or old. With so many wireless providers to choose from, the ability to offer the latest ...More
    September 4, 2009 Posted in Articles
  • ShoreTel Releases Contact Center 5.1
    ShoreTel (SHOR) has released ShoreTel Contact Center 5.1, the latest version of its application suite designed for high-performance inbound and outbound multimedia contact centers. The new release includes support for seven additional languages and advanced reporting ...More
    September 2, 2009 Posted in News
  • SoundBite Introduces Campaign Management Tools
    SoundBite Communications Inc. (SDBT) announced it has enhanced its Intelligent Communications Platform for multichannel customer communications with the release of new, customizable campaign management tools to manage ongoing campaigns and contact center resources from ...More
    September 1, 2009 Posted in News
  • CallCopy Unveils New Speech Analytics Solution
    CallCopy today announced the availability of its new phonetics-based speech analytics solution, designed to deliver a lower total cost of ownership and allow contact centers of all sizes to realize the benefits of speech analytics once available only to large ...More
    August 13, 2009 Posted in News