Contact Center/Call Center

  • Siemens Upgrades Contact Center Suite
    Siemens has announced the latest release of its OpenScape Contact Center, a scalable, virtualized contact center software platform. It is now available via a multi-tenancy license, which is acquired just once for the enterprise or managed services provider so business units ...More
    December 17, 2008
    Posted in News
  • Fonality Integrates with Salesforce.com
    Open-source PBX vendor Fonality announced Tuesday the launch of PBXtra Unified Agent, which combines its phone and call center capabilities with Salesforce.com CRM to provide contact center functions for a fraction of the cost for custom integration required to achieve ...More
    December 9, 2008 By Khali Henderson
    Posted in News, Voice over IP (VoIP)/IP Telephony
  • Interactive Intelligence Adds SMS to Contact Center Suite
    Interactive Intelligence (ININ) announced it is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features are designed to help contact centers increase customer ...More
    December 2, 2008
    Posted in News
  • Interactive Intelligence Adds Contact Center SMS
    Interactive Intelligence Inc. (ININ), a unified communications package provider, is adding short message service as an additional media type to its multichannel contact center software suite, Customer Interaction Center (CIC). The new SMS features, available by ...More
    November 25, 2008
    Posted in News
  • Inova Debuts Cisco-Certified Call Center Wallboard
    Inova Solutions has introduced a plug-and-play wallboard for call centers to view queue statistics in real time. QReader integrates seamlessly with Cisco Unified Contact Center Express and requires no additional software or dedicated server. QReader displays queue ...More
    November 19, 2008
    Posted in News
  • NEC, Tellme Debut Joint On-Demand Voice Services
    NEC Unified Solutions Inc. and Tellme, a Microsoft subsidiary, announced an agreement to offer on-demand, customizable enterprise-class voice services. Through the agreement, NEC will offer voice application services running on the Tellme platform.“As mission-critical ...More
    November 11, 2008
    Posted in News
  • IVR Maker Voxeo Buys Micromethod
    IVR developer Voxeo Corp. said Tuesday it has purchased Micromethod Technologies, which makes SIP-based collaboration software. Voxeo is expanding into Asia Pacific and said the deal bolsters its strategy in that region. Micromethod is headquartered in Beijing and San Jose, ...More
    August 19, 2008
    Posted in News
  • FreedomVOICE Enhances Hosted PBX Service
    FreedomVOICE Systems (Booth 1026), a sponsor of the Fall 2008 Channel Partners Conference & Expo, has added Call Review, a new tool for implementing employee training and ensuring quality control, to its VoIP Hosted PBX service, FreedomIQ. The company will be providing ...More
    August 18, 2008
    Posted in News, Voice over IP (VoIP)/IP Telephony
  • ASC Tailors Call Recording, Quality Monitoring for Genesys
    ASC has introduced a call recording product, MARATHON EVOLUTION 8.0, and a quality monitoring product, INSPIRATIONpro 8.0, specifically tailored for Genesys environments. ASC said the systems integrate seamlessly with the Genesys T-Server, are compatible with major PBX ...More
    June 5, 2008
    Posted in News
  • CTI Group Launches Pay-Per-Use VoIP Call Recording
    CTI Group has debuted a pay-per-use call recording service. This new model offers the traditional VoIP call recording product, SmartRecord IP, as Software as a Service (SaaS). CTI Group said the pay-per-use model is designed to assist both enterprise and service provider ...More
    May 28, 2008
    Posted in News, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
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