Contact Center/Call Center


  • Case Study: TORO Uses NEC to Give Customers Quality Call Center Care
    A company’s contact center is often its primary — if not only — source of human interaction with customers, particularly after a purchase. The quality of service contact center employees provide can have great influence on customers’ decisions to ...More
    January 15, 2010 Posted in Articles
  • Aspect Announces Acquisition of Quilogy
    Aspect has announced it has acquired Quilogy Inc., an IT services firm headquartered in Saint Charles, Mo. Financial terms of the transaction were not disclosed. The acquisition adds collaboration capabilities to Aspect's unified communications services portfolio to help ...More
    January 12, 2010 Posted in News
  • SoundBite Announces New Release of Engage Platform
    SoundBite Communications Inc. (SDBT), a provider of on-demand, multichannel proactive customer communications, has announced the availability of a new release of its SoundBite Engage platform. The new release adds features that enable automated and agent-assisted ...More
    December 8, 2009 Posted in News
  • Meeting Call-Center Challenges
    The last few years have heralded some of the greatest changes to the outbound telemarketing industry since the invention of the automated dialer. The last year in particular has been a mixed bag of opportunity, risk and regulatory hurdles for the call center industry. On ...More
    December 3, 2009 Posted in Articles, Voice over IP (VoIP)/IP Telephony
  • aitendant Previews Commerce Platform
    aitendant announced it is launching a user configurable commerce platform that has the ability to process natural language instructions as well as traditional “click”-based inputs. aitendant is built to accommodate simple to very complex services and ...More
    December 2, 2009 Posted in News
  • Zeacom Expands Channel Program
    Zeacom, a provider of unified communications and contact center software for SMBs, has introduced its U.S. Associate Channel Manager Program (ACM), which has been launched to provide the company’s reseller and channel partners with additional resources for sales ...More
    November 12, 2009 Posted in News
  • OAISYS Unveils Tracer 6.0
    OAISYS, a provider of call recording and contact center management solutions, has announced the immediate availability of Tracer version 6.0, its digital recording solution for contact centers. Tracer 6.0 delivers new enhancements to better support large-scale, ...More
    November 10, 2009 Posted in News
  • Ifbyphone Launches v3.1 for Advertisers, Resellers
    SUPERCOMM — Ifbyphone Inc. this week launched Ifbyphone Version 3.1, which provides enhanced campaign management tools with customized call tracking reports and establishes a Reseller Portal for managing numerous accounts concurrently. The software also includes ...More
    October 22, 2009 Posted in News
  • Altitude, TelCentris Partner for Hosted Contact Center Solutions
    Altitude Software and TelCentris Inc., creator of VoxOx, have announced a unique partnership to deliver Altitude’s feature-rich multimedia contact center solutions hosted over Telcentris’ UC service delivery platform (SDP).By combining the Altitude uCI Customer ...More
    October 21, 2009 Posted in News
  • Telmetrics, TARGUSinfo Announce New Service
    Telmetrics, a provider of advertising call measurement solutions, and TARGUSinfo, a provider of on-demand Insight about prospects and customers, announced they have expanded their existing partnership to offer national advertisers a combined call routing and call ...More
    October 20, 2009 Posted in News