Contact Center/Call Center

Avaya Tackles Big Data

Its new Customer Experience Management tools let partners help their contact center clients make the most of interactions. ...More
March 6, 2013
Posted in News
Telesphere Names Concierge Its Top Partner for 2012

It's the ninth straight year that Concierge, the Tempe, Ariz.-based master agency, has nabbed the honor. ...More
March 5, 2013 By Craig Galbraith
Posted in News
Channel Partners 360: The Business Value Awards

Recognized for innovation, solutions-orientation and customer focus – not just the biggest sales – the winners of the First Annual Channel Partners 360° Business Value Awards were recognized Wednesday night at the Channel Partners Conference & Expo in Las Vegas. ...More
February 27, 2013
Posted in Galleries, Ethernet/ MPLS, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
DSCI Adds Real-Time Data Service to Call Center Platform

Partners earn a one-time, up-front bonus as well as residual commissions. ...More
February 27, 2013
Posted in News
Nexogy Adds Outbound Services to Cloud Call Center Platform

The company has partnered with Sytel Ltd. ...More
February 27, 2013
Posted in News, Voice over IP (VoIP)/IP Telephony
What Customers Want From Telecom and IT

Seven decision makers share their priorities, pain points and partnering preferences. ...More
February 22, 2013 By Khali Henderson
Posted in Articles, Ethernet/ MPLS
Tech Data Adds Brocade Campus Products to Lineup

The distributor says it will work to get its 11,000 U.S. VARs on board. ...More
February 14, 2013
Posted in News
ShoreTel Improves Web Chat, Email, Reporting With ECC Release 8

The company also has simplified installation of the contact center platform, which will come as welcome news to partners. ...More
February 5, 2013 By Kelly Teal
Posted in News
NACR Partners With Cloud-Services Provider Evolve IP

NACR, a global integrator of business communications solutions, has announced a partnership with cloud-services provider Evolve IP. ...More
February 1, 2013
Posted in News
Phoenix Shooting Victim Owned Fusion Contact Centers

Steve Singer was killed on Wednesday after a mediation session with a disgruntled contractor went bad. ...More
January 31, 2013
Posted in News