Contact Center/Call Center

Avaya Adds Collaboration, Social Media to Aura

The company sells its contact center platforms through channel partners. ...More
July 12, 2011
Posted in News
Case Study: OAISYS Ties Communications Together for Vermont Rail

The rail service operator needed to be able to record and retrieve calls easily. ...More
July 7, 2011
Posted in Articles
Case Study: Cardiology Practice Pumps New Life Into Call Center

Toshiba dealer Copper State installed the Strata CIX IP telephone system and Strata ACD call center solution to update Tri-City’s call center. ...More
July 7, 2011
Posted in Articles, Voice over IP (VoIP)/IP Telephony
8x8 Helps VARs Breathe New Life Into Compensation Models

The IP services provider is kicking off a new channel program for partners of all stripes, but one that’s especially critical for hardware and IT VARs. ...More
June 28, 2011
Posted in News, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
Cloud Services for Business Continuity/Disaster Recovery

Cloud-based services can help enterprises and SMBs insulate mission-critical functions. Channel partners are in a prime position to help them with those plans. ...More
June 23, 2011
Posted in Digital Issues, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
Cloud BC/DR: The Channel Opportunity

A new Cloud Services digital issue from Channel Partners magazine explores cloud-based BC/DR and the opportunity for agents and VARs. ...More
June 23, 2011
Posted in Articles, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony
Slide Show: 9 Ways Cloud Services Support BC/DR

Cloud services offer intrinsic support for business continuity/disaster recovery. Our slide show explains how. ...More
June 21, 2011
Posted in Galleries, Software as a Service/ Cloud Services (SaaS)
InContact, Siemens Sign Strategic Deal

inContact will power Siemens Enterprise Communications' cloud contact center offer in EMEA and will get a $24 million equity investment from a Siemens’ affiliate. ...More
June 16, 2011
Posted in News
OAISYS Upgrades Call Recording, Contact Center Platforms

The company says the enhancements should translate into easier sales for channel partners. ...More
June 9, 2011
Posted in News
WTG-Telesphere Deal Gives Agents More Cloud Services to Sell

The master agency and hosted IP services provider have joined forces. ...More
June 6, 2011
Posted in News, Software as a Service/ Cloud Services (SaaS), Voice over IP (VoIP)/IP Telephony

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