Contact Center/Call Center

Telcentris Entices Partners to Join Its Program

The IP services provider is launching a new promotion. ...More
August 25, 2011
Posted in News, Voice over IP (VoIP)/IP Telephony
Optimum Business Adds SPS as Authorized Agent for SIP Trunking

Optimum Business calls its next-generation voice product a high-quality, reliable service delivered over a converged voice and data network that can scale to serve up to 100 employees. ...More
August 24, 2011
Posted in News, Voice over IP (VoIP)/IP Telephony
BCN Solutions Express Debuts VoIP Division

The company will market SIP, hosted and UC products through its channel partners. ...More
August 24, 2011
Posted in News, Voice over IP (VoIP)/IP Telephony
Case Study: Clearinghouse Turns to Hosted PBX

Capario couldn’t risk a phone-system outage, and it was on the verge of such a disaster. ...More
August 18, 2011
Posted in Articles, Voice over IP (VoIP)/IP Telephony
Toshiba Adds Smaller All-IP Phone System

IPedge EP is designed for small businesses with up to 40 users per server. ...More
August 10, 2011
Posted in News
LiveVox Courts Call Center Sales Partners

The hosted contact center services provider launched its channel program. ...More
August 10, 2011
Posted in News
Novus Distributes VXi Headsets to North American Resellers

Novus will be distributing VXi’s entire product line of contact center and office headsets and Blue Parrott Bluetooth mobile headsets. ...More
July 27, 2011
Posted in News
Nexus To Resell Inova Solutions’ Call Center Product Suite

The companies say they look forward to maintaining a strategic, long-term relationship and bringing the call center industry superior products and services. ...More
July 27, 2011
Posted in News
At-Home Call-Center Workers Sue AT&T

The suit says AT&T wrongly labeled the workers as independent contractors, which the employees call an “illegal scheme" that helps the carrier avoid workers' compensation costs and some taxes. ...More
July 19, 2011 By Craig Galbraith
Posted in News
Telesphere Adds Videoconferencing to Portfolio

VideoConnect expands the Telesphere’s cloud-based solutions portfolio that already includes hosted voice, hosted call center and hosted call recording for businesses. ...More
July 13, 2011
Posted in News