Contact Center/Call Center

Mitel's prairieFyre Buy Expected To Benefit IT Resellers

Ottawa, Canada-based prairieFyre is a privately held global provider of contact center, business analytics and workforce-optimization software and services. ...More
Yesterday By Craig Galbraith
Posted in News
AT&T Announces Major Hiring Effort

Jobs include U-verse installation technicians, customer-service representatives and retail positions. ...More
June 13, 2013 By Craig Galbraith
Posted in News
Windstream Teams With Avaya on UC

This collaboration with Avaya will give businesses access to features and functionality from advanced UC, mobile and desktop collaboration, to messaging and other applications — available in a scalable, subscription-based service, Windstream said. ...More
June 10, 2013 By Craig Galbraith
Posted in News
Avaya Releases Turnkey Contact Center for Small, Midsize Enterprises

Channel partners can help their clients deploy a single-vendor platform for conducting customer outreach. ...More
June 3, 2013
Posted in News
Telarus, inContact 'Chart a New Future Together'

The companies have reached a deal with new terms. ...More
May 24, 2013
Posted in News
Insight Adds 8x8 Cloud Products to Portfolio

The IT solutions provider has teamed with the supplier of hosted PBX, UC and more. ...More
May 22, 2013
Posted in News
News Desk: TNCI Agent Contracts Evaporate

This week's Channel Partners News Desk examines the rejection of TNCI agent contracts; the debut of Avaya One Source; and who took home honors in Datto's first Partner Rockstar Awards. ...More
May 9, 2013
Posted in Videos
Enghouse Interactive Updates Contact Center Platform

The product, Interactive Quality Management Suite, used to be called CallRex. ...More
May 7, 2013
Posted in News
New Products and Services to Sell, March-April 2013

Conferencing to call centers. SaaS to security. There have been a whole slough of new products and services unveiled by major industry players over the past couple of months that partners can sell. ...More
April 30, 2013
Posted in Galleries, Ethernet/ MPLS, Voice over IP (VoIP)/IP Telephony
Telcentris Aims to Show Partners 'Some Love' With Marketing Hires

Joe Lawrence and Tristan Barnum have joined the cloud communications provider. ...More
April 25, 2013
Posted in News