Channel Partners Online

Contact Center/Call Center

NetDialer Answers Call Centers' Greatest Challenges

Finding a balance between quality and cost is call centers' constant challenge. These case studies show how both call centers and their trusted partners are finding a solution in NetDialer from PowerNet Global. ...More
3 hours ago
Posted in Reports
NetDialer Answers Call Centers' Greatest Challenges

Finding a balance between quality and cost is call centers' constant challenge. These case studies show how both call centers and their trusted partners are finding a solution in NetDialer from PowerNet Global. ...More
3 hours ago
Posted in Reports
Zeacom Contact-Center Software Live with Microsoft Lync

With the release of ZCC for Lync, Zeacom says organizations now have even greater choice when it comes to moving their existing contact-center solution from one voice platform to another. ...More
January 31, 2012
Posted in News
OAISYS Creates New Channel Executive Role

Gary Dumbrowsky has been named as the company's national channels director. ...More
January 13, 2012
Posted in News
AdvanTel Buys ACT-Cascades Customers

The systems integrator is expanding in the Pacific Northwest. ...More
January 6, 2012
Posted in News, Voice over IP (VoIP)/IP Telephony
8x8 Names Kim Niederman President

The appointment is "good news for partners," said a company spokeswoman. ...More
January 3, 2012 By Kelly Teal
Posted in News, Software as a Service/ Cloud Services (SaaS)
New Voxeo Partner Program Targets Resellers, Integrators

The provider wants to help contact centers expand beyond traditional IVR platforms. ...More
December 23, 2011
Posted in News, Software as a Service/ Cloud Services (SaaS)
AT&T Layoffs Are 'Miserable Timing'

AT&T is dumping one-third of its operators in Connecticut one week before Christmas, the latest chapter in what the workers' union calls "good vs. evil." ...More
December 16, 2011 By Craig Galbraith
Posted in News
Vertical Communications Adds DR to UC System

In the event of a service disruption, Wave Live Image powered by Acronis will enable Wave users to quickly restore their systems. ...More
November 28, 2011
Posted in News, Voice over IP (VoIP)/IP Telephony
Windstream, ShoreTel Ink Expanded Distribution Pact

The expansion furthers Windstream's goal of offering "advanced technology solutions to businesses of all sizes." ...More
November 15, 2011 By Josh Long
Posted in News