The major U.S. Internet service providers have some work to do if they want to catch up with other industries measured by the American Customer Satisfaction Index. Most scored well below average in the ACSI's first analysis of ISPs. ...More
The average score for fixed-line operators is now 74 out of 100, just two points shy of the average for all industries the ACSI measures. Yet it's not all good news: The numbers are going up because unsatisfied customers are leaving entirely. ...More
This week's Channel Partners News Desk looks at the market leaders in hosted VoIP and IP connectivity; breaks down 2013's first quarter for Windstream and CenturyLink; and reveals some important personnel announcements from EarthLink and ShoreTel. ...More
The master agency also featured its suppliers on a number of panels. Our image gallery shows you highlights from the event, including pics of the hall-of-fame coach and the channel partners in attendance. ...More
We tallied our top 10 stories for April by combining online page views with weekly newsletter results. Among the top: Comcast's top partners; XO's hosted PBX improvements; and Ingram Micro's partnerships with CenturyLink and Time Warner Cable. But what was No. 1? ...More
In this week's Channel Partners News Desk, meet Level 3's new CEO; learn more about the Lightower-Sidera merger; and hear why Ingram Micro decided to partner with CenturyLink and Time Warner Cable. ...More
Estimating the total cost of using a cloud infrastructure service is tricky. Channel Partners' Craig Galbraith looks at the components that will make up your bill for Amazon Web Services — the most commonly used IaaS product.